Live Chat Representative
Live Chat Representative Remote | Full-Time | WDGConsulting $18-$22 per hour | Health, Dental, Vision, 401(k), PTO
About the Role
WDGConsulting is seeking a proactive and customer-focused Live Chat Representative to join our dynamic team. You'll be the first line of support for clients reaching out through our live chat platform, helping to provide fast, friendly, and accurate service.
What You'll Do
- Respond to customer inquiries via live chat in a timely and professional manner
- Provide accurate information about WDGConsulting's products and services
- Resolve basic issues and escalate complex concerns to the appropriate teams
- Document interactions and follow internal support procedures
- Maintain a deep understanding of our services to guide clients effectively
- Collaborate with cross-functional teams to continuously improve client experience
- Support updating knowledge base and FAQ materials as needed
What We're Looking For
- 1+ years in customer service or support (live chat preferred)
- Strong written communication and problem-solving skills
- Comfortable using platforms like Zendesk, Intercom, or Freshdesk
- Ability to type 45+ WPM accurately
- High school diploma or GED (Associate's or Bachelor's degree preferred)
- Self-motivated, tech-savvy, and thrives in a remote work environment
Location This is a remote position. Our headquarters is located at: 1450 Brickell Avenue, Suite 1800, Miami, FL 33131 Compensation & Benefits Competitive pay: $18-$22/hour (based on experience) Comprehensive health, dental & vision insurance Paid time off + paid holidays 401(k) with company match Work-from-home equipment stipend Growth and learning opportunities Ready to Chat With Us? If you're passionate about helping others and want to be part of a supportive and forward-thinking team, apply now and join us at WDGConsulting! Apply Job!