Ticket/Gate Agent (Customer Service Agent) - MSN

About the position As a Ticket/Gate Agent at Delta Air Lines, you will play a vital role in ensuring that customers have a smooth and enjoyable travel experience. This entry-level position involves greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. You will be responsible for ensuring that all travel documentation is accurate and that customers are guided throughout the airport. The role requires a commitment to safety and security while providing excellent customer service.

Responsibilities

• Owning the check-in process, boarding process, and seat availability.

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• Making gate announcements and ensuring customers have the accurate travel documentation.

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• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.

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• Operating loading bridges and managing aircraft doors.

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• Escorting unaccompanied minors and disabled passengers throughout the airport.

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• Working between 20 and 40 hours per week based on seniority and operational needs.

Requirements

• High school diploma, GED, or high school equivalency.

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• At least 18 years of age and authorization to work in the United States.

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• Proficiency in English with strong verbal and written communication skills.

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• Basic digital literacy and ability to pass a physical ability test (PAT).

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• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

Nice-to-haves

Benefits

• Adoption assistance

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• Dental insurance

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• Disability insurance

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• Employee assistance program

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• Health insurance

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• Life insurance

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• Paid holidays

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• 401(k) with generous company contributions up to 9%

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• Up to 2-weeks of vacation for new hires

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• Up to 56 hours of paid personal time within a 12-month period

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• 12-weeks of paid maternity/parental leave for birthing parents

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• 2-weeks of paid parental leave for non-birthing parents

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• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance

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• Family care assistance through fertility support, surrogacy and adoption assistance

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• Holistic Wellbeing programs

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• Domestic and International space-available flight privileges for employees and eligible family members

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• Career development programs

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• Access to over 500 discounts and specialty savings through Deltaperks

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