Customer Service Representative – Life Insurance
Job Title: Customer Service Representative Location: Remote Duration: 12+ Months Job Description: Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience
- 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)
Responsibilities
- Motivated individuals who’re ready to take up challenges and are team oriented in a fast-paced environment
- Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products
- Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)
Essential skills:
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/phones with businesses
- Prior call center experience
- Ability to multi-task and handle calls and caseload with a high degree of accuracy
- Open for feedback and Passionate about their own learning and development
- Proven problem-solving skills and ability to provide options
- Highly motivated and committed
- Team player, supporting and assisting colleagues whenever possible
Technical skills
- Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
- Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)
- Proven computer experience with solid keyboarding skills and proficiency with learning new applications
Qualifications
Minimum qualifications
- Must have a High School diploma or above
Shift timings: Monday to Friday 8am to 7pm CST (Possible Weekend operations) Job Type: Contract Shift:
- Day shift
Work Location: Remote Apply Job!