Front Desk Associate
About Regency Square Dental: The Regency Square Dental team is dedicated to the pursuit of excellence in patient care. Working with us means being part of a dynamic work environment where each one of our team members has the opportunity to make a difference. We love what we do, and it shows. Position Summary: The Front Desk Associate is an integral member of our dental team, providing essential support to the practice. At Regency Square Dental, we offer you the opportunity to be part of a dynamic team dedicated to excellence in dental care. What we offer:
- $19-$28 hourly, based on level of experience + bonus
- Monday- Friday schedule
- Medical (at 2 months)
- In House Dental (after 1 year)
- PTO (after 1 year)
- 36 hours of sick time (immediately)
- 401K (after 1 year)
- Paid Holidays
Responsibilities:
- Greet patients warmly and provide a welcoming atmosphere upon arrival.
- Register new patients, collect necessary information, and update existing patient records accurately.
- Schedule and confirm patient appointments using our practice management software.
- Answer phone calls, respond to inquiries, and provide information about our dental services.
- Provide Treatment Coordination backup as needed
- Verify insurance coverage and assist patients in understanding their benefits.
- Handle patient check-in and check-out processes, including collecting payments, processing insurance claims, and providing receipts.
- Maintain a tidy and organized front desk area, ensuring cleanliness and a professional appearance.
- Assist with administrative tasks, such as filing, photocopying, and scanning documents.
- Collaborate with the dental team to ensure efficient patient flow and resolve any scheduling conflicts or issues.
- Follow HIPAA guidelines and maintain patient confidentiality at all times.
- Provide excellent customer service and address patient concerns or complaints in a professional and compassionate manner.
Qualifications:
- Positive and upbeat personality
- Reliable with minimal call outs
- Treatment Coordination experience
- High school diploma or equivalent required; additional education in office administration or related field is a plus.
- Proven experience as a front desk receptionist or in a similar customer service role.
- Excellent verbal and written communication skills, with a professional and friendly phone etiquette.
- Strong organizational skills and attention to detail.
- Proficient in using dental practice management software.
- Knowledge of dental terminology and procedures is preferred but not required.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Proficiency in using standard office equipment, such as computers, printers, and fax machines.
We are an equal opportunity employer EOE Apply Job!