Customer Success Specialist, Night Shift

Description:

• Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
• Bug reporting and tracking
• Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
• Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
• Proactively escalate at-risk customers
• Collaborate closely across departments to support the success of our customers
• Coordinate product demos and refer prospective customers to the Sales team
• Assist the Sales team with product knowledge
• Create strong customer relationships by delivering world-class customer service
• Maintain a highly organized and accurate task list, visible to the Success team and Management

Requirements:

• Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
• Experience working cross-functionally within a customer-facing organization to support a joint outcome
• Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
• Strong conflict resolution skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail
• Availability to work 11:00pm - 8:00am CT (Sun-Thurs)

Benefits:

• $55,000 - 65,000 base salary
• Fully remote position
• Stock options
• Flexible PTO
• 11 paid company holidays
• Paid parental leave
• Health, Dental, and Vision insurance
• Employer paid Basic Life insurance and Short-Term Disability insurance
• Company contribution match for HSA and 401(k)
• Pet insurance

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