Customer Success Manager: 3 Month Contract (Remote)

Job Description

Job Description

The Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI.

Key Responsibilities

• On-board, manage, renew, and upsell a book of customers, including owning a net retention rate target
• Teach our customers how to effectively use our products and guide them through the behavior change process
• Uncover adoption blockers for our customers and take targeted actions proactively. Success requires hustle (eg, cold-calling inactive clients) and great communication skills
• Identify expansion opportunities and upsell customers
• Occasionally visit customers on site to build key client relationships
• Record training videos and host webinars
• Debug customer issues and clearly communicate findings to engineering
• Distill customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.

Hours / Location

This is a full-time remote contract position for a total duration of 3 months. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. Yembo is a remote company based all over the US and internationally.

Travel

This position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis.

Requirements

Outcomes

Once you join Yembo, here's how you can expect to :

Salary : $6,500 - $7,500 per month