Account Director

We’re a global team with a mission to enable professional research online. Headquartered in Irvine, California, we’ve spent over two decades continually evolving our market research platform to help clients uncover insights that matter. With a strong presence in the U.S. and a talented team around the world. We specialize in complex market research methodologies that others shy away from, and we’ve built a platform that continues to evolve to meet the needs of modern researchers.

• Serve as the primary point of contact for key client relationships, managing communications, resolving issues, and ensuring overall satisfaction.
• Build and maintain strong, trusted partnerships with both existing and new clients across strategic verticals.
• Develop and execute strategic account plans that align with business goals, driving both retention and growth
• Identify upsell opportunities and collaborate on tailored proposals and value-driven presentations.
• Drive new business development through your own network and proactive outreach, contributing to a strong sales pipeline.
• Collaborate with cross-functional teams—including sales, marketing, delivery, and product—to ensure alignment on goals and client needs.
• Oversee contract negotiations and contribute to strategic pricing and proposals.
• Mentor and guide account managers, fostering professional development and team performance.

• Bachelor’s degree in Business, Marketing, Market Research, or a related field, with 7+ years of experience in account management—preferably in a market research setting.
• Minimum 7 years of experience in account management or business development, specifically in the Market Research/Insights sector.
• Proven track record of exceeding sales targets and growing client portfolios.
• Demonstrated experience with contract negotiation and strategic account planning.
• Experience working with a CRM to manage sales and marketing activities.

• Excellent verbal and written communication skills with a consultative, client-first mindset.
• Entrepreneurial spirit with a strong sense of ownership and accountability.
• Ability to work both independently and collaboratively in a fast-paced remote environment.
• Highly organized with an analytical approach to problem-solving.
• Skilled at building and maintaining relationships across all levels of client organizations.
• Eager to lead and develop others with a commitment to continuous learning and growth.

Why You'll Love Working Here

• 100% Remote: Work from anywhere with the flexibility of remote work. We also bring the team together once or twice per year for in-person meetups in Irvine for some face-time.
• Generous Time Off: 6 weeks off per year, including 3 weeks of PTO, 8 company holidays, and 6 floating holidays.
• Comprehensive Health Benefits: Medical, dental, and vision coverage to keep you and your family healthy.
• 401(k) with Company Match: Save for the future with up to a 4% company match.
• Flexible Hours: Manage your schedule with flexibility to maintain a healthy work-life balance.
• Career Growth: Plenty of opportunities to learn and grow within a collaborative, supportive team environment.
• Collaborative & Supportive Work Environment: Join a team of talented, motivated professionals working together to innovate.
• Equal Opportunity Employer: We value diversity and are committed to fostering an inclusive workplace.

 All offers of employment are contingent upon successfully passing a background check.  

 This employer uses E-Verify to confirm employment eligibility.