[Work From Home] Full-time Benefit Advocate - Member Services

We're building our team and are looking for a creative Full-time Benefit Advocate - Member Services! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.

 

 

Right Pay. Right Company. Right at Home! 100% Remote - Work & Train from Your Home Available shifts are eight hour work days (M-F) running until 7:00 PM CST (8:00 PM EST, 6:00 PM MST & 5:00 PM PST) We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support. The Details: • Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner • Respond accurately and thoroughly to caller inquiries and document call detail accordingly • Must be a resourceful and creative problem solver who can work with members of the team to find solutions • Ensure compliance in all areas of processing, completing all transactions timely and accurately • Take accountability for entire process from receipt of work to resolution • Work under general supervision following established procedures What You Need to Make the Cut: • Prior benefit administration, insurance brokerage or insurance provider experience is preferred • Strong customer-centric mindset • Must be comfortable with technology – we are a technology company! • Competitive, team player who strives for excellence • Strong interpersonal skills to find success in every opportunity • Exceptional phone etiquette and communication skills We Require that You Have: • Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload) • Ethernet Cable Connection Highly Recommended Training: • Businessolver will provide a comprehensive training program prior to “going live” • All training sessions will be completed from the convenience of your home office The pay range for this position is $13.00 to $20.75 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges). Apply Job!

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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