[Remote/WFM] Manager Advanced Services Activations

Role Snapshot:

• Compensation: a competitive salary
• Location: Remote
• Start Date: Immediate openings available
• Position: Manager Advanced Services Activations
• Company: Workwarp

 

 

We are excited that you are interested in employment opportunities at Fusion! Our preferred format for expressing interest in our open positions is via our online profile submission portal... Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well. Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities. Job Description Essential Duties and Responsibilities include the following: (Other duties may be assigned.) • Adhere to processes and meet or exceed key performance indicators for installations • Continually refine installation processes and ensure modification of process flows is submitted through proper channels and documented • Identify ILEC, vendor, or internal issues and work to achieve resolution • Identify new requirements, impairments, or design flaws to Network Architecture/Engineering • Monitor department’s ability to perform required tasks through changes such as new markets, systems, responsibilities, or designs • Must be able to perform all duties of a Service Activations Engineer as follows: • Test and acceptance of customer circuits • Drive field installations by coordinating installation techs, ILEC resources, and customer vendors to achieve successful implementation of services • Perform moves, adds, changes, and disconnects for the existing customer base • Provision network elements for installations and MACDs • Escalate troubles to vendors/service providers when appropriate • Oversee development and delivery of training • Maintain a single knowledge base • Oversee development of processes and systems enhancements for new product rollouts • Provide upskill training to Support org • Increase install capacity through efficiency and tool improvements Apply Job!

 

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