Manager, Client Service
About Us
From early-stage AI startups to large public companies, Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, treasury, expense management, AP, accounting automation, and more in one integrated platform backed by award-winning support.
About the Role
Exceptional service is our standard. We use technology and AI to empower—never replace—our people, making our front line stronger and more effective.
Join us at a pivotal moment. You’ll work side-by-side with our Chief Operating Officer, shaping the future of client service and building something that lasts. If you’re passionate about making a difference and redefining what great looks like, we want to meet you.
The Opportunity
This is NOT a typical service/support management role. You’ll join an ambitious, innovative team and have real ownership to build, refine, and elevate our NY operations. You’ll collaborate with local managers in Belgrade and Salt Lake City, and set new standards for client service in fintech.
We’re looking for a world-class operator eager to make an impact in this role. If you’re a change management guru, a process builder, a deft stakeholder manager, or operations expert, we’d love for you to apply.
What You’ll DoStreamline Service Operations: Identify bottlenecks and launch weekly improvements for efficiency and quality.
Drive Consistency: Align standards and best practices across all locations—Belgrade, SLC, NY
Implement AI-Driven Solutions: Roll out AI tools that free up 30%+ of the team’s time for higher-value work.
Deliver Strategic Initiatives: Partner with the COO to launch and execute projects that fuel growth.
Build a Culture of High Performance: Recruit, develop, and inspire a top-tier service team.
Roll Up Your Sleeves and Own Client Outcomes: Personally resolve complex issues and prevent future escalations.
Builder, Not a Caretaker: You create and scale teams from scratch.
Scrappy & Hands-On: You dive in and get things done.
Startup-Tested: You thrive in fast-paced, ever-changing environments.
Outcome Obsessed: You deliver real, measurable results.
Tech-Forward Leader: You embrace AI and new tools to drive improvement.
Our people are our most valuable asset. The salary range for this role is $110,000 - $150,000. Base salary may vary depending on relevant experience, skills, and business needs.
Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.
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