Collections and Payments Specialist

Position Summary

The Collections and Payments Specialist is responsible for the performance of a broad range of collection activities related to obtaining payment for past due health insurance claims. The Collections and Payments Specialist will maintain expertise in organizational collection policies, dispute resolution, appeals management, and payment reconciliation in order to support a best-in-class patient care platform. The Collections and Payment Specialist will also demonstrate proficiency in multiple applicable software systems in addition to growth in areas supporting physician services including physician-administered drugs, imaging, and other ancillaries.

Responsible To

Director, Revenue Cycle Management

Education/Experience

High School Diploma or equivalent (GED) required

Prior physician office and infusion drug experience highly preferred

Excellent interpersonal, communication and organizational skills required

Ability to prioritize, problem solve, and multitask is required

MAJOR RESPONSIBILITIES

Proactively performs collections activities in accordance with established guidelines to interact with third party payors and patients for the purpose of collecting past due health insurance claims

Achieves daily accomplishments that produce progress towards monthly, quarterly and annual cash collection and accounts receivable goals

Actively engages in assigned quality assurance tasks to safeguard accurate and timely collections creation including compliance with organizational policies and payor guidelines

Identifies and researches validity of past due and/or disputed claims to expedite appropriate action in securing timely payment

Identifies areas of opportunity or potential patterns of noncompliance during normal course of responsibilities and escalates appropriately for review

Negotiates payment plans, partial payments and extensions of credit with appropriate reports for escalation to management review

Performs other duties as required.