Sales Enablement Manager, Post-Sales
About Ramp
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.
Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
We are looking for a Sales Enablement Manager, Post-Sales, to help drive Ramp’s next phase of growth. The primary objective of this role is to enable Ramp’s post-sales organization to deliver improved outcomes against their core goals, including new customer implementation, cross-selling, upselling, renewals, and customer retention. This position reports directly to the Director of GTM Enablement & RevOps and partners with Sales, Solutions Consulting, Strategic Finance, and Product Marketing to identify key metric drivers that guide our enablement strategy and output. This role is a mix of program management and hands-on enablement; we’re looking for someone who can think strategically about the needs of our business and is comfortable owning the full lifecycle of post-sales enablement programming from development through delivery.
What You’ll DoDevelop and deliver comprehensive quarterly enablement programming that spans product knowledge, sales skill development, and process improvement. This includes defining the program's application measurements, developing and refining curriculum and content, and delivering training.
Design and deliver multi-modal training programs with a mix of live and in-person, async learning, virtual workshops, coaching plans, certifications, playbooks, and more.
Work inside the Ramp knowledge management system to launch and measure the effectiveness of content.
Own KPI tracking and reporting across post-sales GTM functions to help improve time to productivity across multiple departments. Leverage BI tools (Looker), Gong, and SFDC reporting to track leading and lagging metrics.
Identify and codify best practices that drive GTM success and operational efficiency across segments and departments.
Own the training and adoption of processes you create or are assigned.
Minimum of 4 years of related experience in sales enablement, sales onboarding program development, solutions consulting/sales engineering, or other related fields.
Developed and launched successful enablement programming for high-velocity SaaS Sales, Account Management and/or Solutions Consulting/Sales Engineering teams.
Demonstrated capacity to act as a subject matter expert in the sales process, skills, product(s), and customer base your enablement previously supported.
Demonstrated capacity to translate strategic business objectives into actionable enablement programming using First Principles Thinking.
Ability to collaborate with multiple stakeholders and large cross-functional teams.
Excellent communication and analytical skills with the ability to distill complex thoughts into simple, actionable recommendations.
Domain expertise in any of the following: Spend & Expense Management, Accounts Payable, Accounting best practices, or Finance Technology
Experience in a high-growth startup environment
Experience in a quota-carrying role, ideally with consistent over-performance as an individual contributor and/or people manager
Experience using or administering Highspot or another CMS
Experience using or administering LearnUpon or another LMS
Experience in learning design using instructional design methodologies
Experience measuring learning impact using frameworks and competency models
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF
Pet insurance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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