Claims Analyst - Travel Domain

Job Title: Finance reporting (Refund Claims and analysis)

Location: [Bangalore]

Experience Required: Minimum 3–4 years

Employment Type: [Full-time]

Job Summary: We are looking for a detail-oriented and proactive Refund Claims &

Collections Executive with prior experience in the travel industry, who has knowledge in

airline refund collections. The ideal candidate will have a strong understanding of industry

practices, familiarity with GDS tools, MS office and the ability to manage the refund claim

transaction volume on a daily basis.

Key Responsibilities:

 Handle refund processes related to bookings and transactions within the travel

domain.

 Manage end-to-end claims processing, ensuring timely validation, documentation, and

closure.

 Coordinate with internal teams and external partners (airlines, GDS, vendors) to

resolve refund claim-related issues.

 Maintain accurate records and logs of claims and collections activities.

 Use GDS software for information retrieval and resolution (As applicable).

 Generate basic reports and summaries using MS Excel and other MS Office tools.

 Ensure compliance with company policies and service level agreements (SLAs).

Required Qualifications & Skills:

 3–4 years of relevant experience in GDS and airline refund claims and collections

within the travel industry.

 Exposure to GDS software such as Amadeus, Sabre, or Galileo (preferred).

 Strong analytical and problem-solving skills.

 Proficiency in MS Office, especially Excel.

 Ability to communicate clearly and professionally across teams and with external

partners.

 Attention to detail, time management, and organizational abilities.

Preferred Attributes:

 Prior experience working with travel agencies, airlines, or B2B travel platforms.

 Understanding of ticketing and refund processes.