Remote Support Technician - Basketball

Location: Remote-based in the UK, but if you’re close to Basingstoke and want to work at the head office, this is possible. In-person training may be required at the head office.

Contract: Casual, Part-Time

Start Date: ASAP

Hourly Rate: £15.00

About the Role:

Join our team as a Basketball Remote Support Technician, playing a key part in delivering Video Replay systems across elite Basketball competitions on Game Days (matches are typically Tuesday, Wednesday, Thursday & Friday evenings).

Based remotely or at Hawk-Eye’s Head Office in Basingstoke, you'll play a crucial role in the setup and delivery of cutting-edge technology, liaising with Operational Teams across Europe and a range of external stakeholders, contributing to the running of live sports events.

Key Responsibilities:

• Remote setup and monitoring of Hawk-Eye Video Replay Systems on Basketball Match Days;

• Collaborating with onsite operators, and broadcast teams to ensure each system is set up appropriately pre-match;

• Investigating/Troubleshooting hardware and software issues as technical support for the on site users or technicians;

• Logging issues and raising tickets as part of a thorough operational reporting process;

Skills, Knowledge, and Expertise:

• Experience of live IT support processes, including raising, prioritising and resolving tickets in a timely fashion, using technical resources to resolve issues live and escalating appropriately;

• Experience with hands-on support of software troubleshooting processes via remote desktop software;

• Basic knowledge of small scale LAN network infrastructure and network hardware troubleshooting experience (including fibre) is desirable;

• The ability to manage multiple tasks during busy periods.

• Excellent communication skills (English);

• Process driven, thorough approach to tasks;

• Candidate must be available to work the majority of Thursdays & Fridays afternoons/evenings, and occasional Tuesday & Wednesday afternoons/evenings from late September to early May

At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply

Additional Details:

• The end of the shift is dependent on service but typically would be within 30 minutes of the final allocated match having finished.

• Typical shift patterns for a week would be:

  • Tuesday shift, 13:00 - 22:00 (approximate) - occasional weeks between late September - early May

  • Wednesday shift, 13:00 - 22:00 (approximate) - occasional weeks between late September - early May

  • Thursday shift, 13:00 - 22:00 (approximate) - majority of weeks between late September - early May

  • Friday shift, 13:00 - 22:00 (approximate) - majority of weeks between late September - early May

• Opportunity to expand role outside peak season to include additional shifts, and on-site support or remotely supporting other events/sports.

Originally posted on Himalayas