Senior People Experience Specialist

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

The People Experience Team guarantees that Feedzaians have a smooth experience by optimizing our internal processes and tools, while keeping the Human Factor focus.

Are you passionate about creating meaningful employee experiences that span the entire employee lifecycle? Do you thrive in environments where process improvement, collaboration, and people-first thinking come together? We’re looking for a Senior People Experience Specialist to join our amazing team and help shape Feedzaians journey from their first day to their last, and everything in between.

You:

As a Senior People Experience Specialist, you'll be the go-to person for employees, playing a critical role in ensuring smooth, engaging, and supportive experiences throughout their time with Feedzai. From onboarding to offboarding, performance, benefits, engagement, etc., you’ll have a hand in building and optimizing the employee journey across the Globe.

You’ll work closely with cross-functional teams, support audits and compliance processes, and lead initiatives that simplify and improve how we work. You’ll also be a mentor to junior team members and a key voice in enhancing our People processes.

Your Day to Day:

• Own and optimize processes across the full employee lifecycle (onboarding, benefits, performance, engagement, offboarding, etc.).
• Serve as the primary point of contact for employee questions, concerns, and needs.
• Partner with People, Finance, Legal, and other departments to ensure seamless and compliant processes.
• Identify inefficiencies in workflows and help automate or improve them.
• Contribute to and sometimes lead employee engagement initiatives.
• Lead or support internal audits and compliance processes.
• Provide mentorship and support to junior People Experience team members.
• Foster a collaborative, inclusive, and feedback-driven culture.
• Use a critical eye to review current practices and propose thoughtful, people-centric improvements.

You Have & You Know-how:

• 5+ years of experience in a People Experience, People Operations, or similar HR-focused role.
• English proficiency.
• Proven experience supporting employees across the full employee lifecycle.
• Strong knowledge of HR systems, tools, and process automation. (Experience with Jira and HiBob will be a plus)
• Experience with audits, compliance, and HR best practices.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively across teams and build strong working relationships.

The People Team is a strategic partner to all areas of Feedzai. With a collaborative group spanning across the globe, we create exceptional employee experiences (we obsess over it!) through Human Resources, Talent Acquisition, and Employer Branding. Our diverse perspectives help us think bigger and enable each other to reach higher. Join Us!

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

Originally posted on Himalayas