Supervisor, Quality Control

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

• Supervises, monitors, and evaluates assigned staff.
• Provides support, development opportunities, coaching, guidance, and task direction.
• Identifies and delivers relevant quality-related training.
• Communicates quality results to internal departments and suppliers, utilizes tools to improve quality and

  process efficiencies.

• Leads the development of process and organizational change recommendations that result in improved quality, increased effectiveness and cost reduction.
• Coordinates with Engineering to establish, maintain, and communicate policies and procedures.
• Forecasts work volume and staffing levels.
• Assists with budget and resource planning.
• Contributes to the documentation process, writing, editing and approving specifications and parts ensuring accuracy and compliance to standards.
• Reports quality metrics to internal departments and suppliers, acts as a liaison between Nintendo and suppliers on quality issues.
• Performs audits of contract manufacturer quality systems and determines process capability.
• Contributes to the decision of bringing on new suppliers to Nintendo.

• Five years quality control experience.
• Ability to effectively lead a team of specialists.
• One to three years of management or supervisory experience.
• Knowledge of quality control theory, industry quality standards, statistical techniques and sampling procedures to the point of proper application.
• Strong leadership and performance development skills with demonstrated abilities in employee development, team building and leading cross-functional teams.
• Excellent computer skills including Microsoft Outlook, Agile, Access, Word, and Excel.
• Strong knowledge of continuous improvement techniques and methodologies.
• Ability to perform quality system and manufacturing process audits
• Associate degree in business, manufacturing, engineering, a related field, or equivalent experience preferred.
• Certification as a Quality Technician, Quality Engineer, or Quality Auditor preferred.

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Originally posted on Himalayas