JPMorgan Chase – Payment Lifecycle Associate I – Global Command Ctr – Tampa, FL

Job title: Payment Lifecycle Associate I - Global Command Ctr Company: JPMorgan Chase Job description: Command Centre Specialist - Level 1 - Associate (Receivables) - 601 The primary responsibility of this position is to monitor various application infrastructures while ensuring daily batches are completed by domestic and offshore keying sites. Ensuring work is being completed hour by hour and monitoring queues for any back-log is processing. Responsibility as monitoring team is to escalate all issues and rejects to the production managers in order to remediate and resolve incidents with minimal business impact. Key Responsibilities would include:-

• Undertake Monitoring of Systems, Links and Transmissions.
• Acknowledge and action system alerts promptly.
• Escalate all issues and alerts to the Incident Manager.
• Open and Initiate PAC tickets.
• Support and perform BAU maintenance activities like Transmissions and batch fix needed .
• Participate in all Incident Management calls and provide the relevant information to the LOB technical and operation teams.
• Manage and respond to internal client enquiries raised via telephone or e-mail.
• Support any testing, implementation events as required.

Required Skills

• Excellent written & oral communication skills in English.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• Good attention to detail
• Experience of working as part of a Global team.
• Demonstrates accountability and concern for quality of work.

Hours 11am - 7:45pm ET

• ***This position may require Saturday or Sunday rotational work.

WFH 2 days per week. In office 3 days per week. Shift Differential : 10% JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans Expected salary: Location: Tampa, FL Apply for the job now! Apply tot his job Apply To this Job