Transform Customer Experiences as a Senior Technical Advisor (Remote)

Join Our Innovative Team at Workwarp and Unlock Your Potential

We're seeking a highly skilled and motivated Senior Technical Advisor to provide exceptional technical support to our customers and field service technicians. As a key member of our team, you will play a vital role in maximizing customer uptime, reducing service costs, and delivering outstanding customer experiences.

Key Responsibilities:

• Provide expert technical direction and resolution for fountain dispensers, vending, and coolers via phone, email, or other channels
• Offer support to field service technicians, process parts orders, and respond to general technical inquiries
• Work collaboratively to eliminate service calls and ensure seamless customer experiences
• Utilize your technical expertise to troubleshoot complex issues and provide effective solutions
• Provide 24/7 support, 365 days a year, to ensure our customers receive the assistance they need, whenever they need it

Requirements for Success:

• High school diploma or GED equivalent required
• At least 5+ years of experience in customer service or technical support
• Strong knowledge of equipment installation requirements, dispensing equipment installation principles, and customer communication software systems
• Advanced troubleshooting skills, with experience in Freestyle platforms and National Food Service customers (highly desirable)
• Basic to advanced computer skills, with the ability to work in a virtual environment
• Bilingual candidates (Spanish) are encouraged to apply

What We Offer:

• Competitive salary and benefits package, starting on day one of employment
• Opportunity to work with a friendly, innovative team and make a real impact on customer experiences
• Comprehensive training program, including systems training, process training, and virtual work environment support
• Flexible, remote work arrangement, with the freedom to work from the comfort of your own home

Join Our Team Today!

If you're a motivated, customer-focused individual with a passion for technical support, we'd love to hear from you. Apply now to take the first step towards an exciting new career as a Senior Technical Advisor at Workwarp.

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