Join Our Team as a Hospitality Account Concierge (Remote)

Position Overview:

We're seeking a highly skilled and charismatic Hospitality Account Concierge to join our team at Dry Farm Wines, the world's premier Artisan Wine company. As a key member of our Hospitality team, you will provide exceptional, personalized service to our Members, ensuring an unforgettable experience with every interaction.

About Us:

Dry Farm Wines is dedicated to curating the highest quality, pure Artisan Wines from small family growers worldwide. Our mission is to create a healthy, beautiful, and premium Rare Artisan Wine lifestyle for our influential, affluent, and health-conscious community. We're driven to execute three things better than anyone else in the world: curate the best-tasting, healthiest wine, deliver elegant, seamless service and e-commerce experiences, and inspire wine drinkers to enjoy our artisan, artful lifestyle.

Benefits of Working with Us:

• Above-market compensation
• Distributed work model with a limited in-office policy, supporting individual freedom and team collaboration
• 4-day work week, with limited emails after hours and on weekends
• Unlimited pure Organic Artisan Wines
• Generous 401k, Profit Sharing, and Defined Benefit plans available
• Paid gym stipend
• Huge opportunities to expand responsibilities and position as the company grows
• Collaboration with an exceptional, talented team

Our Culture:

We're driven to create what we love, with people we admire, for a community that loves what we do. Our culture values well-being, creative expression, and winning together. We prioritize admiration, excellence, innovation, group flow, and self-directed responsibility. We believe freedom and flexibility are essential personal values, and we've designed our work environment to support them.

Responsibilities:

• Provide exceptional, personalized service to Members via email, chat, calls, and SMS
• Put yourself in the Member's point of view, personalizing replies and communicating clearly
• Multitask between channels, maintaining a "can-do" attitude and taking accountability for actions
• Maintain department objectives for metrics such as calls answered, median first reply time, total resolution time, and CSAT score

Requirements:

• At least 3 years of experience in a customer-facing position
• Remote work experience (ideal)
• Wine knowledge and ability to speak about wine extensively
• Unquenchable thirst for learning and proficiency in working between multiple programs in a fast-paced environment
• Fine dining Hospitality experience (ideal, but not required)

Next Steps:

Once you've submitted your application, we'll review your questionnaire and resume, followed by a series of interviews and a project review. If we're a good fit, we'll plan a virtual working interview/social, where you'll meet our team, experience our work environment, and present your project.

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.