Customer Service Representative I - 1st Shift (Remote) - Join Our Team and Start Today!

Unlock a Rewarding Career in Customer Service with a Global Leader!

We're excited to announce an exceptional opportunity for a Customer Service Representative I to join our team on a 1st shift, remote basis. As a valued member of our team, you'll have the chance to make an immediate impact, working with a world-renowned company that's been named one of the World's Best Workplaces by Fortune Magazine. Enjoy a competitive salary, comprehensive benefits, and a clear path for growth and development.

About Us

At Stryker, we're committed to improving patient and healthcare outcomes through our innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. With a global presence, we impact more than 150 million patients annually. Our culture prioritizes employee well-being, offering 12 paid holidays annually, and a range of benefits and programs to support your health, wealth, and personal growth.

Job Summary

As a Customer Service Representative I, you'll be the customer-facing voice, providing exceptional support and developing creative solutions to customer issues. Your responsibilities will include:

• Validating ship-to and replenishment locations of orders with sales and operations partners
• Ensuring PO entry accuracy as the frontline for data entry
• Checking and validating accuracy of incoming surgery product usage cases
• Providing phone support for inquiries from sales and healthcare professionals
• Maintaining records of customer interactions and transactions
• Proactively updating order status to accelerate the billing process
• Supporting Sales Department with answers to questions and providing research responses
• Building relationships with hospital billing specialists and supporting surgery product usage questions

Requirements

To succeed in this role, you'll need:

• High School Diploma or GED
• Two (2) years of relevant work experience

Preferred qualifications include:

• Experience as an account representative
• Oracle experience

What We Offer

Enjoy a comprehensive compensation package, including:

• $20.08/hr. - $32.87/hr. plus bonus eligible
• Medical, dental, vision, and critical illness insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) plan and Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance, and short-term disability insurance

Ready to Start Your Journey?

Don't miss out on this exciting opportunity. Apply now to join our team and take the first step towards a rewarding career in customer service!