Remote Customer Service Representative - Overnight Shift

Join our team at Access2Care, a leading provider of non-emergency medical transportation services, and enjoy a rewarding career with opportunities for growth and development. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring seamless transportation services for our clients and their members.

Job Overview

• Company: Access2Care (soon to be part of MTM, a company that values diversity, inclusion, and belonging)
• Compensation: Competitive salary starting at $15.00/hour with performance-based wage increases
• Position: Full-time Remote Customer Service Representative - Overnight Shift
• Start Date: Immediate openings available
• Location: Remote (work from home)

Job Responsibilities

Requirements and Qualifications

• High School Diploma, GED, or equivalent required
• 6 consecutive months of previous customer service experience within the last 4 years required
• Ability to learn and work independently
• Effective oral, written, and interpersonal communication skills
• Proficient with Microsoft Outlook, Word, and Teams
• Ability to multitask on a computer

Preferred Knowledge and Skills

• Prior experience in a high call volume center

Work from Home Requirements

• Designated private, secure, and quiet work area
• High-speed internet that meets or exceeds connectivity requirements
• Direct connection to modem or router (Wi-Fi prohibited)
• Equipment provided by the company (for work-related use only)

Benefits and Perks

• Competitive salary with performance-based wage increases
• Group healthcare plan
• 401k with matching company contribution
• Flexible Spending account
• Paid time off
• Company training and career advancement opportunities
• Overtime opportunities and incentive program
• Bilingual hourly rate increase

How to Apply

Ready to join our team? Click the "Apply Now" button to start your application. We look forward to hearing from you!

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EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with a disability.