Bilingual Member Experience Representative - Remote Jobs
Position Overview
As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact.
Key Responsibilities
- Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately
- Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
- Deliver a simple customer experience with every interaction
- Trouble-shoot and problem solve situations that may be outside standard procedures
- Become a knowledge expert
Required Qualifications
- Ability to demonstrate strong communication and interpersonal skills
- Basic software and web knowledge, and the ability to pick up new technology quickly
- Work well with others, and be willing to help team members
- Ability to problem solve
- High attention to detail
- Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule
Benefits & Perks
- Work-life balance – We offer set schedules that are flexible
- Potential for advancement within the organization
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- Company paid disability insurance
- Paid Holidays
- Paid Time Off
- 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
- Compensation: $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)