HR Shared Services Coordinator

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are looking for an energetic and professional HR Coordinator to help support our employees, managers, and HR Business Partner team globally on a variety of HR tasks. This role will act in a lead capacity over the HR queue to ensure our SLAs are maintained and we continue to influence the employee experience in a positive way. As a key member of the People Team, you will work with our recruiting, compensation, and talent development teams to create a great candidate and employee experience.

What you’ll be working on

• Provides Tier 1 level HR support to employees: Responsible for monitoring and maintaining the HR queue within Zendesk by answering questions related to benefits, HR programs, onboarding, offboarding, and general policy & procedures according to company guidelines
• Assist with the optimization of the HRIS system and oversee all employee transactions, including compensation changes, manager changes, terminations, and ensure all other personnel data is accurate
• Assist with new employee pre-hire activities: day one onboarding preparation and execution
• Create and maintain HR and benefits record keeping, including personnel files, medical files, and I-9 Compliance

We’d love to hear from people with

• 2+ years of HR or administrative experience in a professional working environment
• Ability to exercise good judgment and discretion; maintain confidentiality is required
• Excellent written and verbal communication skills
• Ability to work well within a team and build productive working relationships with cross-functional partners 
• Strong attention to detail, organizational skills, and multi-tasking capabilities; able to prioritize in a rapidly changing environment
• Ability to take direction and feedback constructively  
• Proficient with Microsoft Office Suite

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 2 days per week.Please apply using an English version of your resume/CV.#LI - Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.