Client Support Engineer
- Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans.
- Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams.
- Coordinate with the client’s IT, network, and security teams for necessary access, log configurations, and policy enablement.
- Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness.
- Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager.
- Conduct basic training for client IT/security staff on solution operation and basic troubleshooting.
- Support acceptance testing and handover documentation.
- Follow change management and security best practices during deployment.
Required Qualifications and Experience
- Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field.
- 1–5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions.
- Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN).
- Working knowledge of operating systems (Windows/Linux) and endpoint security tools.
- Ability to analyze logs, troubleshoot connectivity or policy issues, and perform root cause analysis.
Originally posted on Himalayas
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