Salesforce Solution Architect

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

The Salesforce Solution Architect acts as a bridge between business stakeholders and technical teams, ensuring that Salesforce solutions align with product/business goals and strategies. This role focuses on designing end-to-end solutions, leveraging Salesforce capabilities, and optimizing business processes. The Solution Architect provides thought leadership, drives best practices, and ensures project success by delivering functional and scalable Salesforce solutions.

Essential Duties & Responsibilities

• Engage with product/business stakeholders to gather requirements, understand workflow and processes, and identify challenges.
• Design Salesforce solutions that meet business needs while adhering to Salesforce best practices and scalability considerations.
• Create detailed solution designs, including system architecture diagrams, data flow models, and process workflows.
• Collaborate with technical architects, developers, and project managers to ensure alignment between functional requirements and technical execution.
• Lead discovery workshops and document use cases, user stories, and acceptance criteria.
• Provide guidance on Salesforce configurations, declarative development, and customizations.
• Ensure solutions integrate seamlessly with third-party systems and enterprise platforms.
• Conduct solution reviews and ensure quality assurance in the usability phase of product development.
• Stay informed on Salesforce releases and new features, advising stakeholders on their potential impact and value.
• Support change management and user training efforts for new Salesforce capability implementations.

Requirements & Skills

• 6+ years of experience in Salesforce solution design and implementation.
• Proven experience delivering scalable and effective Salesforce solutions across various business domains.
• Experience with multiple Salesforce clouds (e.g., Sales, Service, Experience and Tableau/CRM Analytics).
• Familiarity with Salesforce AI capabilities such as Einstein Discovery, Salesforce Copilot, and Agent Force.
• Strong knowledge of Salesforce platform capabilities, declarative tools, and customization options.
• Excellent communication and presentation skills, with the ability to translate technical concepts into business terms.
• Expertise in business process mapping and optimization.
• Familiarity with data migration, security models, and integration patterns.
• Ability to lead cross-functional teams and manage client relationships effectively.

Education

• Bachelor's degree in Business, Information Technology, or a related field.

Certifications

• Salesforce Certified Solution Architect (preferred).
• Salesforce Administrator and Salesforce Advanced Administrator (required).
• Salesforce Certified Application Architect or System Architect (beneficial).

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.