Technical Consultant - Chatbot Remote (US)

Are you a seasoned technical expert with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's esteemed Technical Account Consultant team as a Technical Consultant - Chatbot Remote (US). In this pivotal role, you will collaborate closely with one of blithequark's largest customers, ensuring their success with blithequark's innovative products and services.

About the Team

The Technical Account Consultant team at blithequark plays a vital role in elevating the customer experience within our organization. We build lasting relationships, encourage product adoption, and serve as dedicated customer technical consultants. Our team's success is built on a commitment to excellence, and we strive to consistently implement strategies that drive customer satisfaction and happiness.

What We're Looking For

We're seeking a highly skilled and experienced Technical Consultant to join our team. The ideal candidate will possess:

• A Bachelor's degree in Engineering, Computer Science, Technology, or an equivalent work experience
• At least 6 years of Technical Support engineering and Customer Service experience
• Familiarity with major conversational AI platforms, including the creation and deployment of virtual agents
• Proficiency in Python, JavaScript, or Node.js, with a strong focus on debugging and enhancing virtual agents
• Experience working with REST APIs, SDKs, and Webhooks to integrate virtual agents with backend services, databases, and third-party systems
• Ability to troubleshoot API errors and ensure smooth integration between the virtual agent and external systems (CRM, databases, etc.)
• Solid understanding of core web technologies, including HTTP/HTTPS, REST, web socket, and SSL/TLS
• Basic understanding of NLP concepts and how virtual agents process language and handle intents, entities, and dialogue management
• Understanding of cloud platforms like AWS, Google Cloud, or Microsoft Azure for deploying virtual agents in scalable, cloud-based environments
• Flexibility to work on weekends and EMEA time zones, which may include evening shifts, depending on the specific needs of the business or customers
• Strong understanding of Managed Services and ITIL concepts and practices
• Project management experience, working within large/enterprise-level and Telco space
• Excellent customer-facing skills and a background in consultation
• Ability to serve as a technical subject matter expert on blithequark's architecture and collaboration space

Key Responsibilities

As a Technical Consultant - Chatbot Remote (US), you will:

• Collaborate closely with one of blithequark's largest customers to ensure their success with blithequark's products and services
• Deliver customer satisfaction and happiness through exceptional technical support and consultation
• Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions
• Work closely with internal teams to ensure seamless integration and deployment of virtual agents
• Troubleshoot API errors and ensure smooth integration between virtual agents and external systems
• Stay up-to-date with the latest developments in conversational AI, NLP, and cloud platforms
• Participate in project management and contribute to the development of technical documentation and knowledge base

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Technical Consultant - Chatbot Remote (US), you will have access to:

• Ongoing training and professional development opportunities to enhance your skills and knowledge
• Collaborative and dynamic work environment with a diverse team of experts
• Opportunities to work on high-profile projects and contribute to the development of innovative solutions
• Flexible work arrangements, including remote work options and flexible hours
• Competitive salary and benefits package, including a comprehensive health insurance plan, 401(k) matching, and paid time off

Work Environment and Company Culture

blithequark is a fast-paced and dynamic organization that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional experiences and making a meaningful impact on our customers' lives. As a Technical Consultant - Chatbot Remote (US), you will be part of a close-knit team that is dedicated to excellence and continuous improvement.

Compensation and Benefits

We offer a competitive salary range of $76,800 to $186,200, depending on experience and qualifications. In addition to the base salary, blithequark offers a comprehensive benefits package, including:

• Comprehensive health insurance plan
• 401(k) matching
• Paid time off
• Flexible work arrangements, including remote work options and flexible hours
• Professional development opportunities and training
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and experienced technical expert looking for a new challenge, we invite you to apply for the Technical Consultant - Chatbot Remote (US) role. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and discussing this exciting opportunity with you.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values the unique contributions of all employees. If you require accommodations during the interview process, please submit an Accommodations Request Form, and we will be happy to assist you.

Closing Date

The anticipated position close date is November 22, 2024. We encourage you to apply early to ensure consideration for this exciting opportunity.

Apply Now

Ready to take the next step in your career? Apply now for the Technical Consultant - Chatbot Remote (US) role and join blithequark's esteemed team of technical experts. Apply for this job