Experienced Customer Service Supervisor – Airline Operations and Customer Experience

Are you a motivated and results-driven leader looking to take your career to new heights? Do you have a passion for delivering exceptional customer experiences and a drive to excel in a fast-paced, dynamic environment? If so, we invite you to join the team at blithequark, a leading airline where you'll have the opportunity to develop your skills, advance your career, and make a real impact on the lives of our customers.

About blithequark

blithequark is a stable, secure, and fast-growing airline that's committed to providing outstanding service to our customers. As a Supervisor, Customer Services, you'll be part of a team that's dedicated to delivering exceptional experiences, every time, every touchpoint. With a strong focus on employee development, we offer a range of training and development programs to help you grow your skills and advance your career.

What We Offer

At blithequark, we're proud to offer a range of benefits and perks that make us a great place to work. These include:

• Amazing employee flight privileges within the blithequark global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)
• Opportunities to work with a diverse and talented team
• A dynamic and fast-paced work environment that's always challenging and exciting

Responsibilities

As a Supervisor, Customer Services, you'll play a critical role in ensuring that our customers receive exceptional service, every time. Your responsibilities will include:

• Coordinating the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability
• Ensuring adequate operational coverage; responsible for scheduling and manpower utilization
• Maintaining a safe, dependable, and consistent operation
• Conducting Agent observations
• Scheduling and administering local training, including new hire training
• Investigating and resolving operational issues, as well as customer service issues
• Participating on operational conference calls, station audits, and preparing various reports
• Maintaining records, such as time and attendance, personnel files, and performance
• Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations
• Creating a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Informing passengers through all aspects of their experience with blithequark by communicating appropriate information about their trips and belongings
• Guiding and directing incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
• Loading, unloading, sorting, and appropriately transferring passenger baggage, cargo/freight, and company materials
• Collaborating with the internal team to ensure a safe and on-time departure
• May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage

Qualifications

We're looking for a motivated and results-driven leader who has:

• A minimum of one year of customer service experience
• Some locations may desire previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations
• A high school diploma or GED equivalent
• A valid, unexpired, and unsuspended state driver's license
• The ability to carry, bend, lift, and turn with bags weighing up to 75 lbs
• Ability to work rotating shifts, including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Ability to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States

Preferred Qualifications

* A minimum of two years of customer service experience

• Previous experience in a supervisory or leadership role
• Knowledge of airline operations, including ticketing systems and ramp operations
• Experience working in a fast-paced, dynamic environment

What We're Looking For

We're looking for a motivated and results-driven leader who is:

• Passionate about delivering exceptional customer experiences
• A team player who is able to work collaboratively with others
• A problem-solver who is able to think critically and make sound decisions
• A strong communicator who is able to effectively communicate with customers, colleagues, and management
• A flexible and adaptable individual who is able to work in a fast-paced, dynamic environment

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and development
• Leadership development programs
• Customer service training
• Safety training
• Technical training

Work Environment and Company Culture

We're proud to offer a dynamic and fast-paced work environment that's always challenging and exciting. Our company culture is built on a foundation of teamwork, collaboration, and a passion for delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Comprehensive health and life benefits (subject to location)
• 401(k) plan with company match
• Paid time off and holidays
• Employee flight privileges within the blithequark global network
• Opportunities to work with a diverse and talented team
• A dynamic and fast-paced work environment that's always challenging and exciting

How to Apply

If you're a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees. Apply for this job