Customer Communications Representative I
Canon USA is a leader in digital imaging and innovation, dedicated to exceeding customer expectations and enriching the lives of local communities. The Customer Communications Representative I is responsible for answering service calls, providing exceptional customer service, and handling level 1 inquiries efficiently.
Responsibilities
- Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner
- Responsible for providing the best possible customer service to internal as well as external customers
- Must be able to handle level 1 call types
- Provides outstanding service to customers calling the dispatch team for service
- Responds to routine customer inquiries via live call or Email as needed
- Provides follow through on any special customer needs in a timely manner
Skills
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
- Strong verbal and written communication skills
- Proficient in MS Office
- Strong attention to detail
- Organized and able to multitask
- Successful completion of Call Taker New-Hire training and introductory period
- Must be able to work wide variety of work shift/schedules with short notice
- Must be legally authorized to work in the United States
- All applicants must reside in the United States at the time of hire
Benefits
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
Company Overview