Product Operations Specialist (R&D)

SOCi.ai is a leader in AI-powered marketing solutions for multi-location businesses, currently seeking a Product Operations Specialist to support product launches and team communications. The role involves organizing product release plans, maintaining documentation, and ensuring effective communication across various teams to enhance alignment and clarity.

Responsibilities

• Help coordinate product launch activities by organizing meetings, tracking next steps, and keeping teams aligned on timelines and priorities
• Maintain go-to-market (GTM) calendars so teams across Product, Marketing, Sales, and Customer Success can easily see what’s coming next
• Draft and share release notes for new features or updates, making sure information is accurate, easy to understand, and shared with the right audiences
• Help organize and update product documentation (like shared knowledge bases) so teams always have access to current, well-structured information
• Work with Product Managers to keep documentation processes consistent and easy to follow
• Support internal knowledge systems (like Guru) by updating articles, answering questions, and helping teams find the information they need quickly
• Turn product updates into clear, helpful materials that explain what’s changing and why it matters for customer-facing teams
• Assist with creating and updating training materials and internal documentation so everyone stays in sync with product developments
• Work with Enablement and Customer Success to review or draft customer-facing articles and guides, helping ensure what we share externally matches our internal knowledge
• Be flexible and open to taking on new responsibilities or projects as business needs evolve

Skills

• 1 year of work or internship experience in product operations, project management, or related functions (program management, documentation management, or knowledge operations)
• Strong organizational and project management skills, with proven ability to manage multiple workstreams simultaneously
• Exceptional attention to detail and ability to create clear, structured documentation
• Strong communication and cross-functional collaboration skills, particularly with Product, GTM, and Enablement teams
• Familiarity with documentation and knowledge management tools (e.g., Guru, Confluence, Notion, or similar)
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Previous experience in a SaaS or Martech company
• Experience or knowledge with AI
• Bachelor's degree or diploma in product management, computer science, or related field is an asset

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs

Company Overview