Operations Associate

Farm Credit East (FCE) is the leading provider of loans and farm advisory services to agricultural business owners across the northeast. The Operations Associate supports efficient functioning and monitoring of internal operations while promoting good customer relations and ensuring compliance with operational processes.

Responsibilities

• Processes monetary transactions, including loan disbursements, wires, ACHs, and customer payments including proper documentation
• Maintains accurate General Ledger (GL) accounts and provide reports within timeframes established in ACA operational procedures
• Reviews accounting system reports to ensure exceptions are identified and corrected; this includes but is not limited to. Corrects accounting system rejects within 2 days. Follows up on recently processed loan actions to correct loan rejects and ensure billing is scheduled according to the approval and note
• Effectively monitor the operations dashboard for monetary and document requests (i.e. EFTs)
• Processes fixed interest rate transactions accurately and timely, including but not limited to: interest rate locks, issuing interest rate lock agreements, booking fixed rate accounts
• Supports Farm Credit East’s real estate tax monitoring policies and procedures
• Manages the non-borrower authorization process, ensuring compliance with Farm Credit East policies and procedures and protection of customer information
• Facilitates quality control checks on operations processes as requested, ensuring compliance with ICFR and related policies and procedures
• Provide exceptional service and expertise in your designated area(s); this may include (but is not limited to): General Ledger post-close reporting, Insurance, UCC renewals, Credit Life Insurance, Processing paid out loans, Modifications, FSA semi-annual status reports, Processing financial services payments, Protective advances
• Protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Skills

• This position requires an associate or bachelor's degree in Agriculture, Agri-Business, Economics, Finance, Business or a related field
• Or an equivalent combination of education and experience to perform the essential functions of the job
• This position is primarily conducted out of a physical Farm Credit East office location in order to effectively serve local customers
• Farm Credit East requires new employees to work at their assigned office location for the first 2 weeks of their employment
• After 6 weeks of acceptable performance, the employee is eligible for a hybrid working structure of 4 days in-office and 1 day working from home each week

Benefits

• Short Term Incentive to reward business results
• 401(k) match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
• Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• 15-25 days of vacation leave per year, depending on years of service
• 12 days of holiday leave per year
• 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
• Paid Parental Leave: Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
• Family Care Leave: Additional leave options available under FMLA and company policy
• Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
• Health Savings Account
• Life insurance at 2x base pay
• Accidental Death and Dismemberment insurance at 2x base pay
• Long-term disability insurance at 2/3 base pay
• Tuition reimbursement
• Continuing education and training
• Employee Assistance Program offering a wide variety of tools and resources

Company Overview