Senior Analyst-US Consumer, Proprietary Product Digital Customer Experience
American Express is a company with a long history of innovation and commitment to its customers. The Senior Analyst will be responsible for executing new digital experiences for proprietary customer products and collaborating with various internal teams to enhance customer experiences across the Amex Mobile App and Web.
Responsibilities
- Support the design and execution of new digital experiences for our proprietary card products across Amex Mobile App & Web
- Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure and seamless delivery of initiatives
- Serve as the digital voice to advise partners on best-in-class customer experiences for specific product & members services initiatives
- Deliver reporting for the enterprise to track Digital Customer Experience results
- Identify opportunities to enhance our digital experiences & team operating model through adoption of new technologies
- Contribute to high-performing and collaborative team culture
Skills
- 1-2 years of relevant experience, preferred
- Bachelor's required
- Solutions-oriented, strategic thinker with attention to detail
- Exceptional project management skills and ability to stay calm under pressure and flexible amidst change
- Strong verbal and written communication skills
- Strong relationship builder, team player with a passion to create the best customer experience for our Card Members
- Ability to proactively and independently identify opportunities for improvement and drive results
- Passion for innovation and evolution of mobile/web products, AI, and consumer trends
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview