[Remote] Bristol West Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK
Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is committed to delivering peace of mind to customers through protection and comprehensive advice. They are seeking a Customer Service Associate to assist customers with claims processes, providing support and ensuring accurate documentation of interactions.
Responsibilities
- Responds to inbound telephone inquiries in a Claims Contact Center
- Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
- Provide customers with an explanation of the claim process
- May authorize services such as road side assistance and rental cars
- Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
- Ensures all customer interactions are clearly and accurately documented in the claim file
- Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks
Skills
- Strong verbal communication and active listening skills
- Proficient in both written and spoken English
- Takes personal accountability for actions and outcomes
- Adaptable to a fast-paced, dynamic work environment
- Technically proficient, with the ability to navigate multiple systems and windows simultaneously
- Typing speed of at least 30 WPM with 90% accuracy
- High School diploma or equivalent is required
- Customer service experience is highly preferred
- Remote contact center experience is a plus, but not required
Benefits
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
Company Overview
Company H1B Sponsorship