Administrative Coordinator, Operations

BetterHelp is on a mission to make mental health care more accessible to everyone. As the Administrative Coordinator, Operations, you will provide administrative and operational support to ensure smooth execution of contract routing, vendor management, and compliance processes.

Responsibilities

• Route contracts for internal and external signatures via ContractSafe, DocuSign
• Track contract status and follow up with Legal, Procurement, and stakeholders as needed
• Maintain a centralized repository of executed agreements
• Coordinate and Retrieve documentation from vendors for Security, Privacy, and Legal review (e.g., SOC2, ISO, Privacy Policies, DPAs)
• Ensure vendors complete Security and Legal Review forms accurately before routing
• Assist with New Vendor Requests (NVR) in systems like Jira, Graphite, or Oracle
• Track progress of vendor onboarding through approval workflows and update status sheets
• Assist in various audits for contract management
• Manage and digitize incoming mail, maintaining organized records and routing materials to Legal and Accounting as needed
• Plans, organizes, and communicates the weekly office lunch schedule for onsite employees
• Handles all Amazon orders related to the company’s new hire work-from-home equipment policy
• Maintaining process and procedure for cross-functional communication and procurement between teams

Skills

• 1–3 years of administrative or operations experience (legal ops, vendor management, or procurement a plus)
• Strong attention to detail and ability to manage multiple priorities
• Familiarity with tools like Jira, ContractSafe, DocuSign, Google Workspace, or Excel
• Excellent written and verbal communication skills
• Comfortable working with confidential information and cross-functional teams
• Team player who's just as comfortable handling the small stuff as the big-picture projects
• Work well cross-functionally
• Experience supporting Legal, Security, or Procurement teams
• Interest in learning vendor management and contract compliance workflows
• Familiarity with workflows or automation tools

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

Company Overview