[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. TruGreen is America’s number one lawn care company, dedicated to using science-based expertise to create beautiful, healthy properties. The Customer Service Representative plays a critical role in delivering superior customer support and upselling services to enhance customers' outdoor living spaces.

Responsibilities

• You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside
• You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space

Skills

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn and apply general knowledge of the company, products and services
• Ability to read, comprehend and adhere to instructions, processes and procedures
• Keen attention to detail
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers
• High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
• Ability to speak, read and write fluently in English is required
• You MUST BE physically located in the United States while performing this job
• Associate degree from a two-year college or technical school preferred

Benefits

• Affordable medical and prescription drug plans
• Financial health resources, including 401k
• Training & Development
• Paid Time Off/Sick Leave
• Medical/Dental/Vision insurance
• Company-matching 401(k)

Company Overview