Part-Time Weekend / Night Shift Customer Service Associate – Join arenaflex's Dynamic Team
At arenaflex, we're passionate about delivering exceptional customer experiences and providing top-notch HVAC services to our community. As a Part-Time Weekend / Night Shift Customer Service Associate, you'll play a vital role in ensuring our customers receive prompt and professional support after hours. If you're a motivated and organized individual with a passion for customer service, we want to hear from you!
About arenaflex
arenaflex has been a trusted name in the HVAC industry for years, serving the West Berlin, NJ area with dedication and expertise. Our team of highly trained technicians is committed to delivering first-rate services and products at affordable prices. We prioritize customer satisfaction, and our reputation as the highest-rated company in the area is a testament to our hard work and attention to detail. Our mascot, Professor Gatsby, represents the values we hold dear: accuracy, integrity, attention to detail, and expertise.
Our Culture
At arenaflex, we believe that our team members are the backbone of our success. We invest in their growth and development, providing opportunities for career advancement and continuing education. Our team is passionate about delivering exceptional service and value to our customers, and we're looking for like-minded individuals to join our dynamic team.
Job Summary
As a Part-Time Weekend / Night Shift Customer Service Associate, you'll be responsible for answering after-hours phone calls, scheduling appointments with customers, and providing exceptional customer support. You'll work closely with our on-call technicians to ensure seamless communication and efficient service delivery. This role requires a high level of organization, problem-solving skills, and excellent communication abilities.
Key Responsibilities
* Answer after-hours phone calls and respond to customer inquiries in a prompt and professional manner
- Schedule appointments with customers and on-call technicians
- Maintain accurate records and documentation of customer interactions and service requests
- Provide exceptional customer support and resolve issues in a timely and efficient manner
- Collaborate with the on-call technician team to ensure seamless communication and service delivery
- Perform miscellaneous office duties as needed
Requirements
* Customer service experience
- Excellent phone skills, including fielding inbound and outbound customer and technician calls
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Ability to work a flexible schedule, including weekends and nights
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
* Previous experience in a customer service or dispatch role
- Knowledge of HVAC systems and services
- Experience with scheduling software and customer relationship management (CRM) systems
- Certification in customer service or a related field
What We Offer
* Competitive hourly wage of $15 - $17 per hour, depending on experience
- Opportunity to work remotely after completing the first month of training in the office
- Supportive and dynamic work environment
- Opportunities for career advancement and continuing education
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to ongoing training and development opportunities
How to Apply
If you're a motivated and organized individual with a passion for customer service, we want to hear from you! To apply for this exciting opportunity, please submit your application through our online portal. We can't wait to meet our next team member!
Location
arenaflex West Berlin, NJ 08091
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