Experienced Customer Support Associate – Veterinary Industry

Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a dynamic team on a mission to modernize the animal health industry, and we're looking for exceptionally talented and passionate individuals to join our growing team.

About the Position

As a Customer Support Associate at arenaflex, you'll play a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. Members of the support team work collaboratively to provide our users with an exceptional experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role is essential in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

What You'll Need

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

What We Offer

* 100% remote work within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* Be part of a rapidly growing company transforming the animal health industry

• Work with a talented and passionate team dedicated to making a difference
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
• Receive comprehensive training and support to help you succeed in your role
• Participate in bi-annual company retreats and monthly team events to build strong relationships with your colleagues

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Apply Now

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join arenaflex's growing team. Don't forget to exercise caution and stay scam-smart when applying for jobs. Visit our official careers page to confirm the validity of any openings and never request sensitive personal or financial information from you. Apply for this job