Experienced Customer Success & Sales Operations Manager – Global Client Engagement & Growth
At arenaflex, we're passionate about connecting the world in their own language, one multilingual event at a time. Our Customer Success team is the heart of how we support and grow lasting client relationships, working closely with our global Sales teams, Project Managers, and other departments to make every customer interaction thoughtful, proactive, and genuinely helpful. We're a people-first team – curious, collaborative, and always ready to step in – and we're looking for a seasoned professional to join our ranks as a Customer Success & Sales Operations Manager.
About arenaflex
arenaflex is a leading provider of innovative solutions for multilingual events, conferences, and meetings. Our cutting-edge technology and expert team help clients connect with their audience in their own language, breaking down language barriers and fostering meaningful interactions. With a global presence and a commitment to excellence, we're dedicated to delivering exceptional client experiences and driving growth through strategic partnerships.
The Role: Key Responsibilities
As a Customer Success & Sales Operations Manager at arenaflex, you'll play a critical role in building and growing strong client relationships, driving business growth, and supporting sales operations. This is a fantastic opportunity for a proactive, detail-oriented, and results-driven professional who is excited to contribute to the success of both our clients and our internal teams.
Key Responsibilities:
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Customer Relationship Management
+ Build and grow strong client relationships across your portfolio of accounts + Present quotes through live meetings and ensure timely follow-up after events via meeting or survey + Ensure each client account receives meaningful engagement on a regular basis + Host regular client meetings and share insights to support retention and satisfaction + Resolve any client issues in close collaboration with Operations and Management
Growth & Opportunity Development
+ Proactively explore new business opportunities within existing accounts + Expand client contact networks and identify potential for new service areas + Collaborate regularly with Business Development Managers to align on account strategies and client communication
Sales Operations Support
+ Coordinate contract, terms, and special agreement processes – ensuring accuracy and timely completion + Support onboarding of arenaflex as a vendor with new clients and escalate delays when needed + Gather feedback during onboarding and identify areas for process improvement + Be the go-to person in your time zone for HubSpot-related questions or troubleshooting + Assist with platform access requests and strategic account support during NALA business hours
Operational Coordination & Admin
+ Work with the Accounting team to support accurate and timely invoicing + Ensure seamless handovers to Project Management for live event execution + Contribute to reporting, client feedback analysis, and internal documentation
Key Experiences and Competencies
To succeed in this role, you'll need to bring the following experiences and competencies to the table:
Confidence leading video calls and managing client relationships
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Experience working with senior stakeholders internally and externally
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Strong attention to detail and documentation habits
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Tech-savviness – especially in HubSpot, Zoom, and collaborative tools
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A self-starter mindset – you manage your workload independently
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Strong communication, listening, and conflict resolution skills
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A flexible, solutions-focused mindset
What We Offer
As a Customer Success & Sales Operations Manager at arenaflex, you'll enjoy a dynamic and supportive work environment, with opportunities for growth and development. Some of the benefits you can expect include:
Competitive salary and benefits package
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Opportunities for professional growth and development
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Collaborative and dynamic work environment
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Flexible working arrangements – including remote work options
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Access to cutting-edge technology and tools
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Recognition and rewards for outstanding performance
Ready to Make a Real Impact?
If you're a seasoned professional with a passion for customer success and sales operations, we want to hear from you! Join us as a Customer Success & Sales Operations Manager and help us connect the world in their own language – one multilingual event at a time. Apply now and let's arenaflex it! Apply To This Job Apply for this job