Experienced Customer Service Representative – Somerset, WI Location at arenaflex

Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative in our Somerset, WI location. As a Customer Service Representative, you will be the face of arenaflex, delivering exceptional experiences to our customers through world-class technology and top-notch service. With a strong focus on customer satisfaction, you will be equipped to answer product, pricing, and shipping questions quickly and confidently, becoming a product and solutions expert in the process.

About arenaflex

arenaflex, a family-owned company, is a leader in the distribution of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We are committed to providing our customers with the best possible service and products, and we are looking for talented individuals like you to join our team. arenaflex is a drug-free workplace and an equal opportunity employer, dedicated to diversity, equity, and inclusion.

Job Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Processing customer orders and inquiries in a collaborative call center using world-class technology
• Communicating with customers over phone, email, and chat
• Helping customers navigate arenaflex's website and online ordering
• Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborating with other teams to resolve customer issues and provide exceptional service

Minimum Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent; a bachelor's degree is preferred
• Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet productivity standards
• Strong attention to detail and organizational skills

Benefits

As a Customer Service Representative at arenaflex, you will enjoy a comprehensive benefits package, including:

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our Somerset, WI location offers a collaborative and dynamic work space, with opportunities for professional growth and development. We value diversity, equity, and inclusion and are committed to creating a workplace that is free from discrimination and harassment.

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative at arenaflex, you will have opportunities to grow and develop your skills and career.

We offer

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for advancement and career growth
• A supportive and collaborative work environment that encourages learning and development
• Access to industry-leading technology and tools to help you succeed in your role

Compensation and Perks

As a Customer Service Representative at arenaflex, you will be compensated with a competitive hourly rate of $22-$27 per hour, with opportunities for bonuses and career growth. You will also enjoy a range of employee perks, including:

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and values diversity, equity, and inclusion.

Contact Information

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Job Type

Full-time

Location

Somerset, WI

Job Category

Customer Service

Experience

Customer Service: 1 year (preferred)

Education

High school diploma or equivalent; bachelor's degree is preferred

Work Hours

Various on-site shifts available

Salary

$22-$27 per hour

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one Multiple bonus programs Paid holidays and generous paid time off Tuition Assistance Program that covers professional continuing education Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails

Apply Now

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job