Learning & Development Specialist, Central One Federal Credit Union, Shrewsbury, MA

Central One Federal Credit Union is committed to delivering exceptional service and fostering a collaborative environment. The Learning & Development Specialist will support the delivery and coordination of employee learning programs, facilitating onboarding and training to enhance operational effectiveness and professional development across the organization.

Responsibilities

• Facilitate new employee onboarding and refresher training programs in collaboration with the Senior Learning & Development Specialist, alternating responsibility for onboarding cohorts
• Coordinate the two-week onboarding training schedule and provide training summaries to managers upon completion of initial new employee training
• Facilitate the credit union’s annual IRA training program and support related training updates as regulations or operational practices change
• Maintain onboarding training materials and develop practice transactions in the training environment to support hands-on employee learning
• Monitor trainee progress through assessments, observation, and feedback from supervisors, and provide input on training effectiveness
• Develop and maintain training materials and learning content, including job aids, e-learning modules, visual resources, training exercises, and assessments
• Develop engaging and interactive content that supports effective employee learning and knowledge retention
• Utilize learning platforms such as PowerPoint, iSpring, BAI, and AI-supported training tools to create, update, and maintain online training content
• Maintain and update the Central Point training page and other internal training resources to ensure employees have access to current information
• Maintain and update learning & development (L&D) department procedure documentation and training materials
• Coordinate and support employee L&D programs that align with the credit union’s objectives
• Assign and track onboarding and required learning courses for new employees and maintain accurate completion records
• Support administrative aspects of L&D, including scheduling sessions, maintaining records, and assisting with departmental initiatives related to new systems, products, or process changes
• Coordinate monthly CUSO Awareness sessions, including distribution and review of participant feedback
• Participate in quarterly L&D strategy meetings and contribute insights on program effectiveness, organizational learning needs, and development opportunities identified through department feedback
• Perform additional duties as assigned in support of the department’s task calendar
• Stay current on job-related equipment, procedures, and information by reviewing materials, attending meetings and seminars, and participating in professional development opportunities
• Adhere to all applicable Credit Union policies, procedures, and regulations
• Maintain community involvement and participate in special projects as needed
• Perform other duties as requested or assigned

Skills

• A two-year college degree or completion of a specialized certification or licensing
• 1 to 3 years in a role as a trainer within a financial institution or equivalent
• Proficiency in Microsoft PowerPoint and SharePoint
• Ability to develop and maintain learning materials and content
• Ability to facilitate engaging learning sessions and adapt delivery methods to different learning styles
• Strong written and verbal communication skills
• Ability to manage multiple tasks and maintain detailed records
• Ability to work efficiently and accurately in a fast-paced environment
• Ability to work independently and collaboratively
• Resourcefulness and initiative
• Strong organizational skills
• Attention to detail
• Professionalism and ability to maintain confidentiality

Company Overview