Product Support Specialist
Since 1984, Advantage 360 has been a global leader in delivering innovative billing, customer care, and point-of-sale (POS) software. With nearly 200 customers worldwide, our solutions are built on decades of experience and a commitment to technological excellence and customer satisfaction.
We’re looking for a Product Support Specialist who is passionate about technology and eager to grow in a customer-facing role. This is a great opportunity for a recent graduate to gain hands-on experience in software support while working with a collaborative and experienced team.
Responsibilities:
- Provide support to customers using our software products
- Troubleshoot and analyze technical issues with guidance from senior team members
- Communicate clearly and professionally with customers and internal teams
- Ensure customer satisfaction by resolving issues efficiently
- Learn and grow within a dynamic, remote-first environment
What we’re looking for:
- A strong interest in technology and customer service
- Good problem-solving and analytical thinking skills
- Excellent written and verbal communication
- Ability to work independently and manage time effectively
- Willingness to collaborate across different time zones
- A degree in Computer Science, IT, or a related field is a plus
- Any internship or project experience in software or tech support is a bonus
Why join us?
- Work remotely with a flexible schedule
- Be part of a supportive team that values learning and growth
- Gain exposure to real-world software systems and customer interactions
- Make a meaningful impact by helping customers succeed