(Remote) Director of Professional Services

A division of Harris; Silverblaze is seeking a Director of Professional Services. The Director of Professional Services will have overall responsibility for the delivery of products to our customers. You will work collaboratively with a motivated executive team to build an organization that delivers exceptional financial results and long-term organic growth.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25 to 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Salary: 100K - 150K

What your impact will be:

• Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.

• Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.

• Collaborate with various levels of team members to maximize the effectiveness of the business as a whole.

• Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.

• Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.

• Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.

• Create a work environment that promotes learning, sharing and trust.  Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.

• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets. 

• Present financial, project, and customer satisfaction related presentations to senior management.

What we are looking for:

• Direct leadership and experience in the delivery of professional services.

• Experience in delivering multiple product solutions and managing a diverse team of professionals.

• 15+ years of management experience.

• Experience managing groups of 10 people or more; experience developing and promoting managers and leaders.

• Demonstrated experience in managing distributed, remote teams.

• 10+ years managing projects.

What we can offer:

• 3 weeks' vacation and 5 personal days

• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

• Employee stock ownership and RRSP/401k matching programs

• Lifestyle rewards

• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Silverblaze:

SilverBlaze Solutions is award-winning software innovation, development and consulting firm.  Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.  As a leader in customer engagement and collaboration, we specialize in providing self-service portal and intelligent form software to electric, water, gas, telecom and multi-service utility companies. Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Visit www.silverblaze.com to learn more about the diverse roster of clients SilverBlaze has helped succeed.

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