Experienced Customer Experience Specialist - Onsite

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a passionate and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you'll be the face of arenaflex, providing top-notch support to our customers and helping us deliver exceptional experiences that exceed their expectations.

About arenaflex

arenaflex is a global leader in digital business services, with a presence in over 80 countries and a team of over 500,000 passionate and inspired individuals. We're committed to making a positive impact on our communities, our clients, and the environment. Our culture is built on the values of innovation, collaboration, and customer-centricity, and we're always looking for talented individuals who share our passion for delivering exceptional experiences.

Benefits of Working with arenaflex

As a Customer Experience Specialist at arenaflex, you can expect a competitive salary, comprehensive benefits, and a range of perks that will make your work-life balance a breeze. Some of the benefits you can look forward to include:

• Paid Training: We'll provide you with the skills and knowledge you need to succeed in your role.
• Competitive Wages: You'll be rewarded for your hard work and dedication.
• Full Benefits: Enjoy comprehensive medical, dental, vision, and 401k benefits.
• Paid Time Off: Take breaks and recharge when you need to.
• Employee Wellness and Engagement Programs: We care about your well-being and want to help you thrive.

Teleperformance and You

At arenaflex, we're committed to making a positive impact on our customers' lives. We believe that by working together, we can create a better world for everyone. As a Customer Experience Specialist, you'll be part of a team that's passionate about delivering exceptional experiences and making a difference.

Responsibilities

As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:

• Providing customer support via telephone and/or Internet, including instant messaging, email, and chat.
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
• Providing customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues.
• Escalating more technical product-related issues to the appropriate Product Support department.
• Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries.
• Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems.
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues.
• Updating customer information and ensuring accurate entry of contact information.
• Meeting standards of job, such as quality standards, adherence to schedule, and average handle time.
• Providing guidance and/or mentoring to less experienced associates.
• Other related duties assigned as needed.

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. Some of the qualifications we're looking for include:

• High School Diploma or equivalent
• 18 years of age or older
• Proven call center experience
• Typing 25 WPM
• Proficient in PC operation and navigation
• Ability to work independently
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.

Career Growth Opportunities and Learning Benefits

As a Customer Experience Specialist at arenaflex, you'll have the opportunity to grow and develop your skills and knowledge. We offer a range of training programs and learning benefits, including:

• Paid Training: We'll provide you with the skills and knowledge you need to succeed in your role.
• Mentorship and Coaching: You'll have the opportunity to work with experienced professionals who can guide and support you.
• Career Advancement Opportunities: We're committed to helping you grow and develop your career.

Work Environment and Company Culture

Our Bristol, TN location is a state-of-the-art facility that provides a comfortable and productive work environment. Our company culture is built on the values of innovation, collaboration, and customer-centricity, and we're always looking for talented individuals who share our passion for delivering exceptional experiences.

Compensation, Perks, and Benefits

As a Customer Experience Specialist at arenaflex, you can expect a competitive salary, comprehensive benefits, and a range of perks that will make your work-life balance a breeze. Some of the benefits you can look forward to include:

• Competitive Salary: You'll be rewarded for your hard work and dedication.
• Comprehensive Benefits: Enjoy medical, dental, vision, and 401k benefits.
• Paid Time Off: Take breaks and recharge when you need to.
• Employee Wellness and Engagement Programs: We care about your well-being and want to help you thrive.

Conclusion

If you're a passionate and dedicated individual who is inspired to deliver exceptional experiences, we want to hear from you. As a Customer Experience Specialist at arenaflex, you'll have the opportunity to grow and develop your skills and knowledge, work in a collaborative and engaging environment, and make a positive impact on our customers' lives. Don't miss out on this exciting role. Apply now and join our arenaflex family! Apply to this job Apply for this job