Experienced Field Customer Success Manager II, SMB - Cleveland, OH

At arenaflex, we're revolutionizing the way businesses succeed with our cutting-edge solutions. As a Field Customer Success Manager II, SMB, you'll play a pivotal role in driving customer satisfaction, growth, and retention in the Small and Medium Business (SMB) segment. If you're a seasoned relationship builder with a passion for delivering exceptional customer experiences, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our commitment to customer success is unwavering, and we're seeking a talented individual to join our team of experts who share this vision. As a Field Customer Success Manager II, SMB, you'll be part of a dynamic team that's shaping the future of customer success.

Responsibilities

As a Field Customer Success Manager II, SMB, your primary focus will be on building and maintaining strong relationships with our SMB customers. You'll work closely with cross-functional partners to ensure seamless alignment on revenue growth opportunities, drive customer success throughout the customer journey, and retain and grow SaaS revenue. Your key responsibilities will include:

• Working closely with cross-functional partners in New Business Sales, Onboarding, and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
• Collaborating with cross-functional partners in Product, BizOps, Care, Education, and Professional Services to drive the highest levels of customer success throughout the customer journey
• Building relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
• Retaining and growing SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
• Driving activation and adoption across arenaflex's product suite by leveraging internal tools and resources to analyze product usage, demonstrate value, and facilitate trainings
• Confidently navigating all arenaflex POS modules and having a working knowledge of our partner landscape
• Leveraging arenaflex product knowledge to facilitate customer demos, troubleshoot basic functions of the POS, and ensure the customer is getting the most out of arenaflex
• Asking discovery questions to uncover growth opportunities, referrals, and location expansion
• Actively looking for opportunities to operate at scale, including collaborating with cross-functional partners
• Up to 10% travel locally for customer site visits with activities ranging from pre-live meet and greets to post-live technical consultations

Requirements

To succeed in this role, you'll need:

• 2+ years of Account Management, Sales, or equivalent experience, responsible for customer satisfaction and business operations
• Success operating independently and navigating competing priorities in a constantly changing environment
• High technical aptitude allowing for quick learning and adoption of technical concepts and language
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills
• Flexibility and adaptability
• Problem-solving mindset, ability to think critically

Nice-to-Haves

While not required, the following experiences will be beneficial:

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry
• Experience working in the tech industry or for a SAAS company
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack

Benefits

As a valued member of our team, you'll enjoy:

• Competitive compensation and benefits programs
• Flexibility to meet arenaflex's changing needs
• Diversity, Equity, and Inclusion initiatives
• Hybrid work model fostering in-person collaboration

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Field Customer Success Manager II, SMB, you'll have the opportunity to:

• Work with a talented team of experts who share your passion for customer success
• Develop and implement strategies to drive customer satisfaction and growth
• Collaborate with cross-functional partners to ensure seamless alignment and execution
• Stay up-to-date with the latest industry trends and technologies
• Enjoy a competitive compensation and benefits package
• Participate in professional development opportunities to enhance your skills and knowledge

How to Apply

If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you! Apply Job! Apply to this Job Apply for this job