Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences across the globe. As a leading player in the travel and hospitality industry, we're seeking an exceptional Air Customer Service Agent to join our team. This is a unique opportunity to work remotely from the comfort of your own home, while making a real difference in the lives of our guests.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about providing unforgettable experiences for our guests. With a rich history of excellence in the travel industry, we're dedicated to delivering exceptional service, quality, and value. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our guests' lives.

Responsibilities

As an Air Customer Service Agent at arenaflex, you'll be responsible for providing top-notch support to our guests, travel agents, and airlines. Your primary duties will include:

• Answering phone calls, chats, and emails from guests, travel agents, and airlines in a timely and professional manner
• Resolving air-related issues, including schedule changes, ticketing, and refunds
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties as assigned by leadership

Requirements

To succeed in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely

Our Culture

At arenaflex, we're committed to creating a culture that's stronger together. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in the travel and hospitality industry, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our Culture Essentials, Corporate Vision Statement, and Core Values. Apply Job! Apply for this job