Experienced Data Entry Operator / Entry Level (Remote) - Payment Processing and Customer Service

At arenaflex, we are committed to providing exceptional customer service and efficient payment processing solutions to our valued customers. As a Data Entry Operator / Entry Level (Remote), you will play a vital role in our Utilities Customer & Information Services department, working from the comfort of your own home. If you are a detail-oriented individual with excellent communication skills and a passion for data entry, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions for the Utilities industry. Our team of dedicated professionals is committed to delivering exceptional customer service and ensuring the efficient processing of payments. With a strong focus on employee development and growth, we offer a dynamic and supportive work environment that fosters collaboration and innovation.

Job Summary

As a Data Entry Operator / Entry Level (Remote), you will be responsible for processing payments, preparing daily deposits and spreadsheets, and providing excellent customer service to our valued customers. You will work closely with our Finance team to ensure accurate and timely processing of payments, and will be required to work before, during, or after an emergency to support the needs of the County and its citizens.

Essential Job Functions

* Sorts mail, separating out utility payments, solid waste, bank checks, returned mail, and miscellaneous items

• Opens any unopened mail, using a mail opener machine
• Prepares and processes payments through Aperta and those needing to be hand-keyed (manual posting)
• Remits all payments and prepares deposit to be sent to the bank daily
• Balances daily reports and researches any discrepancies
• Prepares daily spreadsheet and provides the information to Finance
• Processes Electronic Funds Transfer (EFT) requests by entering valid information into CIS
• Processes returned check payments, received from Finance, and adds associated fees to the customer's account
• Pulls in files (Checkfree, Metavante, Online Resources, and EFT) for payments to be uploaded into CIS
• Performs related work, as needed

Knowledge, Skills and Abilities

* Knowledge of standard office methods and procedures

• Knowledge of County departments, operations, and regulations
• Ability to understand, interpret, and analyze data
• Ability to maintain records/files accurately and legibly, prepare reports, and correspondence
• Ability to meet and deal with the public effectively
• Ability to establish and maintain effective working relationships with employees and the public
• Ability to communicate effectively via telephone, in person, in writing, and online
• Ability to make decisions and work without close supervision
• Ability to operate a personal computer and other office equipment
• Ability to establish and maintain files accurately and legibly
• Ability to follow complex oral and written instructions
• Ability to assign work and direct the activities of the data staff, as needed

Minimum Requirements

* PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication. Ability to read small printed words and numbers rapidly and accurately.

• EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of paid personal computer experience.
• LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.
• ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is committed to providing a dynamic and supportive work environment that fosters collaboration and innovation. We offer a range of benefits, including:

• Competitive hourly rate: $12.60 - $20.48
• Opportunities for career growth and development
• Collaborative and supportive team environment
• Flexible work arrangements
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Compensation and Benefits

* Hourly rate: $12.60 - $20.48

• Opportunities for career growth and development
• Collaborative and supportive team environment
• Flexible work arrangements
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex careers email]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [arenaflex careers email]. We look forward to hearing from you!

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