Senior Manager, Customer Growth Data and Analytics – Driving Business Success with Data-Driven Insights

At arenaflex, we're committed to empowering our customers, colleagues, and communities to achieve their full potential. As a Senior Manager, Customer Growth Data and Analytics, you'll play a pivotal role in driving business success by leveraging data-driven insights to inform customer growth strategies. Join our dynamic team and contribute to shaping the future of customer experience.

About arenaflex

arenaflex is a global leader in the financial services industry, renowned for its commitment to delivering exceptional customer experiences. Our diverse community of colleagues is united by a shared passion for innovation, collaboration, and excellence. As a member of our team, you'll have the opportunity to learn, grow, and thrive in a dynamic environment that values your unique contributions.

The U.S. Consumer Services Team: A Hub of Innovation

The U.S. Consumer Services Team is at the forefront of arenaflex's consumer products, services, and experiences in the U.S. Our suite of premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels are designed to make membership an indisputable competitive advantage.

The US Consumer Marketing Organization: Driving Growth and Innovation

The US Consumer Marketing (USCM) organization is responsible for prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within arenaflex. The Investment Services team within USCM is dedicated to several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS' marketing budget.

Your Impact: Delivering Insights for Customer Growth

As a Senior Manager, Customer Growth Data and Analytics, you'll be responsible for delivering insights across the Customer Growth portfolio to drive better outcomes from our customer marketing investments. You'll build reporting products and insights frameworks to support the Customer Growth Marketing strategy, contribute to the development of insights from custom analytics projects and ongoing performance monitoring, and work with marketers to help them better understand the performance of their channels.

Key Responsibilities:

* Develop dashboards and other reporting products for the use of marketers and other stakeholders

• Conduct deep dive analysis into performance gaps and opportunities
• Perform cohort and profiling analysis to understand the performance of different segments and develop strategies to enhance marketing treatments
• Develop a framework for strategic insights to support customer investment decisions across the portfolio

Essential Qualifications:

* Deep analytical skills – ability to analyze/understand large data sets, synthesize, and draw out relevant insights

• Extreme attention to detail and accuracy – strong sense of responsibility and accountability
• Significant marketing analytics experience, understanding data from key channels, and the ways these are optimized
• Educational and work experience implementing statistical approaches would be helpful
• Strong SQL, Python, Power BI, and Excel skills
• 5+ years of work experience in analyzing data and reporting insights
• Bachelor's Degree Preferred

Preferred Qualifications:

* Experience working with large datasets and developing insights to inform business decisions

• Strong understanding of marketing channels and their optimization
• Experience with data visualization tools and techniques
• Familiarity with arenaflex's products and services

Compensation and Benefits:

* Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Culture:

* arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

• We back our colleagues with the support they need to thrive, professionally and personally. That's why we have arenaflex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
• Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

How to Apply:

If you're passionate about driving business success with data-driven insights, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job! Apply for this job