Remote HR Shared Services Customer Support Analyst – HR Data Management, Process Optimization, and Employee Experience – arenaflex

About arenaflex

arenaflex is the world’s leading streaming entertainment platform, delivering an unparalleled library of TV series, documentaries, feature films, and mobile games to more than 236 million paid members across 234 countries. Our members enjoy limitless, ad‑free viewing on any internet‑connected device, anytime and anywhere. As a pioneer in digital entertainment, arenaflex continuously pushes the boundaries of technology, creativity, and customer delight. Our mission is to empower every employee to bring their best selves to work, fostering a culture where innovation thrives and every voice matters.

Why This Role Matters

Within arenaflex’s HR Shared Services team, the Remote Customer Support Analyst serves as the primary point of contact for all HR‑related inquiries. This role bridges the gap between employees and the HR organization, ensuring that data integrity, process efficiency, and employee satisfaction are maintained at the highest standards. You will partner with local and regional talent teams, troubleshoot complex issues, and champion continuous improvement initiatives that directly impact the employee experience across the globe.

Key Responsibilities

• Data Accuracy & Governance: Maintain the precision of employee records by overseeing employee structures, data flows, and HR processes within the arenaflex HCM platform.
• End‑to‑End Transaction Support: Facilitate seamless onboarding, transfers, promotions, and off‑boarding activities, ensuring each step is executed flawlessly and on schedule.
• Process Innovation: Research, prototype, and implement new tools and methodologies that streamline, optimize, and automate HR workflows across the Talent organization.
• Knowledge Base Management: Create, edit, and maintain a comprehensive HR knowledge base that empowers employees to resolve routine questions independently.
• System Audits & Testing: Conduct regular audits and functional testing of the arenaflex HCM system to verify data integrity, identify discrepancies, and recommend corrective actions.
• Ticket Resolution: Manage inbound HR inquiries via the arenaflex ticketing system, delivering timely, accurate, and courteous resolutions while maintaining detailed case documentation.
• Cross‑Functional Collaboration: Partner with HR Business Partners, Payroll, Benefits, and IT teams to address complex employee issues and drive holistic solutions.
• Reporting & Analytics: Generate ad‑hoc reports, dashboards, and insights that help leadership monitor HR service performance and identify improvement opportunities.

Required Qualifications

• Demonstrated expertise with the arenaflex HCM tool (formerly known as Workday) including configuration, data loads, and reporting.
• Proven experience executing large‑scale data uploads (EIB or equivalent) with a focus on accuracy and compliance.
• Strong project management, communication, and customer‑service skills, with a track record of building trusted relationships with internal stakeholders.
• Advanced analytical abilities, including intermediate to advanced proficiency in spreadsheets (Excel, Google Sheets) and data visualization.
• Ability to thrive in a fast‑paced, high‑growth environment while maintaining meticulous attention to detail.
• Exceptional problem‑solving skills, applying sound judgment and structured methodologies to resolve complex issues.
• Degree in Human Resources, Business Administration, Information Technology, or a related field is preferred but not mandatory.
• Prior experience as a Workday Data Analyst, HRIS Specialist, or HR Generalist is a strong plus.
• Familiarity with the arenaflex ticketing system (formerly Zendesk) for case management is advantageous.

Preferred Qualifications & Additional Experience

• Certification in arenaflex HCM (e.g., arenaflex HCM Core or Advanced) or related HRIS credentials.
• Experience supporting a global, remote workforce with diverse cultural and regulatory considerations.
• Background in process automation tools such as Power Automate, UiPath, or similar platforms.
• Exposure to data privacy regulations (GDPR, CCPA) and best practices for employee data protection.
• Demonstrated ability to author clear, user‑friendly documentation and training materials.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating a friction‑less experience for employees.
• Technical Acumen: Comfort navigating complex HRIS environments, troubleshooting data anomalies, and configuring system settings.
• Communication Excellence: Ability to convey technical concepts in plain language, both in writing and verbally, to diverse audiences.
• Analytical Rigor: Strong quantitative skills, data‑driven decision making, and the ability to translate metrics into actionable insights.
• Collaboration & Influence: Proven track record of partnering across functions, influencing outcomes, and driving consensus.
• Adaptability: Flexibility to adjust priorities, manage multiple initiatives, and remain effective amid rapid organizational change.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Remote HR Shared Services Analyst, you will have access to:

• Structured onboarding programs that accelerate your mastery of the arenaflex HCM platform and ticketing system.
• Mentorship from senior HR technology leaders and cross‑functional experts.
• Tuition reimbursement and certification support for advanced HRIS, data analytics, or project management credentials.
• Opportunities to lead high‑visibility process‑improvement initiatives that shape the future of HR service delivery.
• Rotational assignments across different HR domains (Talent Acquisition, Learning & Development, Compensation) to broaden your skill set.

Work Environment & Culture at arenaflex

Our culture is built on the pillars of inclusion, curiosity, and relentless innovation. At arenaflex you will experience:

• Remote‑First Flexibility: Work from anywhere in the world with a robust digital infrastructure that supports collaboration across time zones.
• Inclusive Community: Employee Resource Groups, diversity councils, and regular cultural celebrations that honor the global nature of our workforce.
• Continuous Feedback: Regular performance check‑ins, peer‑to‑peer recognition, and transparent communication from leadership.
• Well‑Being Programs: Mental‑health resources, virtual fitness classes, and wellness stipends to support a balanced lifestyle.
• Innovation Labs: Access to sandbox environments where you can experiment with emerging HR technologies and share findings with the broader team.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for remote HR technology roles.
• Annual performance‑based bonuses tied to individual and company success.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Generous paid time off, parental leave, and flexible holiday policies.
• Retirement savings plans with company matching contributions.
• Employee stock purchase program and equity participation for eligible employees.
• Professional development budget, conference attendance allowances, and access to online learning platforms.
• Home office stipend to equip your workspace with ergonomic furniture and technology.

How to Apply

If you are ready to make a meaningful impact on the employee experience at a global entertainment leader, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter outlining why you are the perfect fit for this role at arenaflex.

Apply Now – Join arenaflex!

Closing Statement

At arenaflex, every employee is a storyteller, and your expertise will help write the next chapter of our HR journey. Join a team that values curiosity, champions growth, and celebrates the diverse voices that power our worldwide community. Apply today and become part of a company that is redefining entertainment—and the way we work—one employee at a time.