IT Support Technician
Integrated Procurement Technologies (IPT) is a leading military distributor and supplier of OEM parts and equipment. The IT Support Technician role involves providing first-line technical support to IPT employees globally, assisting with computer setup, maintenance, and troubleshooting of systems and network-related issues.
Responsibilities
- Provide day-to-day IT support to employees via ticketing system, phone, email, and in person
- Follow IT security policies, including proper handling of Controlled Unclassified Information (CUI)
- Assist with IT documentation, procedures, and audit-related requirements (NIST 800-171/CMMC)
- Record, track, and resolve issues using Jira ticketing system; manage ticket queue and follow-ups
- Configure, image, and deploy laptops, desktops, and peripheral devices
- Troubleshoot hardware, software, and access issues using standard diagnostic techniques
- Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive) and internal business systems
- Assist with user and group account management, permissions, and access issues (Active Directory)
- Support network connectivity (wired/wireless), VPN, and general infrastructure troubleshooting
- Assist with maintenance of server and network infrastructure
- Escalate unresolved issues to senior IT staff
- Assist in managing IT assets and inventory
- Support onboarding/offboarding of employees (equipment setup, account provisioning)
- Identify opportunities to improve IT processes and user experience
- Assist with third-party vendor coordination
- Perform additional duties as assigned by IT leadership
Skills
- CompTIA A+ certification (required or in progress)
- IT support, help desk, or related experience
- Basic knowledge of Windows operating systems and standard business applications
- Basic knowledge of Microsoft 365 environment
- Basic knowledge of networking fundamentals (TCP/IP, DNS, Wi-Fi)
- Basic knowledge of hardware troubleshooting
- Strong problem-solving and analytical skills
- High attention to detail and organization
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Customer-focused with the ability to support non-technical users
- Ability to commute to Vandalia, OH 45377 (Required)
- Ability to relocate to Vandalia, OH 45377 before starting work (Required)
- CompTIA Network+, Security+, or Microsoft certifications
- Experience with Active Directory and basic system administration
- Exposure to CMMC, NIST 800-171, or similar cybersecurity frameworks
- Experience supporting Department of Defense (DoD) or government-related IT environments
- Familiarity with secure handling of Controlled Unclassified Information (CUI)
- Administrative: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Benefits
- Competitive salary
- Quarterly bonuses
- Medical and dental insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee Stock Ownership Plan (ESOP)
- Wellness and fitness benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview