Remote Energy Services Data Entry Specialist – Typist | Work From Home Opportunity Supporting Community Impact Programs

Join arenaflex: Where Data Accuracy Powers Community Change

arenaflex is a forward-thinking, mission-driven human services organization that partners with communities to deliver transformative energy assistance and support services. Operating with a deep commitment to equity, sustainability, and human dignity, arenaflex empowers households across the region to access critical utility assistance, weatherization resources, and holistic support programs. Our dedicated team works tirelessly to ensure that no family has to choose between heating their home and putting food on the table.

As a leader in the human services sector, arenaflex has built a reputation for operational excellence, compassionate service delivery, and innovative program management. We believe that behind every successful program is a foundation of accurate, organized, and accessible data — and that is precisely where you come in. We are seeking a meticulous, detail-oriented, and mission-aligned professional to join our Energy Services team as a Remote Energy Services Data Entry Specialist.

This is more than a typing job. It is an opportunity to be the operational backbone of programs that touch thousands of lives every year. If you are passionate about accuracy, thrive in a remote work environment, and want your daily contributions to matter in a tangible way, arenaflex wants to hear from you.

Position Overview

The Remote Energy Services Data Entry Specialist plays a critical role in supporting the day-to-day operations of arenaflex's Energy Services Programs. Working remotely, this position is responsible for maintaining highly organized, accurate, and compliant digital records that ensure smooth program delivery and reporting. You will be the gatekeeper of information integrity — inputting client data, monitoring communications, managing participant files, and collaborating with program staff to enhance service consistency.

Reporting to the Energy Services Program leadership, the Specialist will work across multiple database systems and platforms, including industry-standard tools such as Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand. Your attention to detail and commitment to confidentiality will directly impact the agency's ability to serve clients efficiently, meet funder requirements, and maintain compliance with all regulatory standards.

Key Responsibilities

• Client Data Management: Accurately input, update, and maintain client status records within the Statewide Client Service Center, ensuring the production pipeline reflects real-time, current information for all program participants.
• Email and Communication Monitoring: Regularly monitor incoming emails, log all relevant documents and communications in the Monday.com platform upon receipt, and ensure timely routing of information to the appropriate team members.
• Database System Utilization: Follow all program guidelines and standard operating procedures for the use of required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and other internal platforms as needed.
• File Organization and Compliance: Maintain organized digital and paper participant files in strict accordance with program guidelines, agency policies, and funder requirements. Ensure that all documentation is complete, properly labeled, and easily retrievable.
• Cross-Functional Collaboration: Work closely with program staff to support, enhance, and promote clear communication, operational consistency, and high-quality service delivery across all Energy Services initiatives.
• General Clerical Support: Assist with various clerical duties, including filing, mailings, phone coverage, document preparation, and other administrative tasks that support the broader team's effectiveness.
• Remote Work Availability: Maintain consistent availability during remote work hours to attend virtual meetings, participate in calls, respond promptly to emails, and conduct regular duties without interruption.
• Meeting and Training Participation: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings. Participate fully in mandatory agency training and ongoing professional development opportunities.
• Confidentiality Maintenance: Ensure strict confidentiality is maintained across all aspects of the role, particularly when handling sensitive client information and protected data.
• Additional Duties: Perform related work and special projects as required to support the Energy Services Programs and the agency's broader mission.

Required Qualifications and Skills

Education and Experience

• Associate degree from an accredited institution, or equivalent professional experience in a related field.
• Minimum of two years of experience in human services, social services, or a closely related field, with demonstrated ability to work effectively with diverse individuals and families, including those with low incomes.
• A combination of additional appropriate education and directly related experience may be substituted for the above requirements on a year-for-year basis.

Technical and Professional Competencies

• Exceptional typing speed and accuracy with a strong command of data entry best practices.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and comfort learning new software platforms quickly.
• Experience working with customer relationship management (CRM) systems, case management databases, or workflow management tools such as Monday.com is highly preferred.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and tasks simultaneously in a fast-paced remote environment.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision while maintaining a high level of productivity and accountability.

Preferred Qualifications

• Bilingual fluency in Spanish and English is strongly preferred, reflecting the linguistic diversity of the communities arenaflex serves.
• Prior experience with energy assistance programs such as LIHEAP, HEARTWAP, or weatherization initiatives is a significant plus.
• Familiarity with state and federal funder reporting requirements is advantageous.

Core Competencies for Success

At arenaflex, we believe that technical skills can be taught, but character and core competencies are foundational. The ideal candidate will demonstrate:

• Attention to Detail: A commitment to precision in every data entry task, recognizing that small errors can have significant downstream impacts on client services.
• Integrity and Confidentiality: An unwavering commitment to ethical data handling and the protection of sensitive client information.
• Adaptability: Comfort navigating change, learning new systems, and adjusting to evolving program requirements.
• Empathy and Cultural Humility: A genuine respect for the diverse backgrounds, experiences, and challenges of the clients served.
• Time Management: The ability to prioritize effectively, meet deadlines, and balance competing demands in a remote work setting.
• Team Collaboration: A cooperative spirit and willingness to support colleagues across departments and programs.

Career Growth and Professional Development

arenaflex is deeply invested in the professional growth of every team member. As a Remote Energy Services Data Entry Specialist, you will have access to ongoing training, mentorship opportunities, and clear pathways for career advancement within the organization. Many of our program managers, compliance officers, and operations leaders began their careers in data-focused roles just like this one. We believe in promoting from within and providing the resources our employees need to build meaningful, long-term careers in the human services sector.

You will receive comprehensive onboarding in all required database systems, regular check-ins with your supervisor, and access to a wide range of professional development workshops, webinars, and certifications. Whether your long-term goals include advancing into program coordination, data analytics, compliance, or operational leadership, arenaflex is committed to supporting your journey.

Work Environment and Company Culture

arenaflex is more than a workplace — it is a community. We pride ourselves on fostering a supportive, inclusive, and collaborative remote work culture where every team member feels valued, heard, and empowered to contribute. Our organizational values center on respect, equity, accountability, and service excellence. We celebrate diversity in all its forms and are committed to building a workforce that reflects the communities we serve.

As a remote team member, you will be equipped with the tools, technology, and support needed to thrive from your home office. We encourage work-life balance, flexible scheduling where possible, and a culture of open communication. Regular virtual team-building activities, recognition programs, and wellness initiatives help ensure that our remote employees feel connected and supported.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package designed to support your health, financial well-being, and personal growth. Our full-time employees enjoy:

• Health, Dental, and Vision Insurance: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Flexible Spending Accounts (FSA): Tax-advantaged accounts to help you manage out-of-pocket healthcare and dependent care expenses.
• Paid Time Off (PTO): Generous paid time off to rest, recharge, and spend time with loved ones.
• Hybrid and Remote Work Flexibility: A flexible work environment that supports your lifestyle and productivity preferences.
• Student Loan Forgiveness Support: Resources and guidance to help ease the burden of student loan debt.
• Tuition Remission Program: Opportunities to invest in your continued education with employer-supported tuition assistance.
• Employer-Sponsored Retirement Plan: A retirement savings program with employer contributions to help you build long-term financial security.
• Pet Insurance: Coverage options to ensure your furry family members receive the care they deserve.
• Employee Discounts and Perks: Access to exclusive discounts on products, services, and experiences.

Employment Details

• Employment Type: Full-Time
• Work Model: Remote / Work From Home
• Location: Remote (supporting Energy Services Programs serving the Fitchburg, MA region and surrounding communities)
• Department: Energy Services Programs

Take the Next Step in Your Career with arenaflex

If you are a detail-driven, mission-oriented professional seeking a meaningful remote career where your work directly contributes to the well-being of families and communities, arenaflex invites you to apply. This is your opportunity to join a passionate team that values accuracy, integrity, and human impact. Every record you maintain, every document you organize, and every database entry you complete plays a vital role in ensuring that vulnerable households receive the energy assistance and support they need to thrive.

Do not miss this chance to combine your administrative expertise with purposeful work. Apply today and become a valued member of the arenaflex Energy Services team. We are excited to welcome a new specialist who shares our commitment to excellence, equity, and making opportunity count — one accurate data entry at a time.