[Remote] Engineering Manager

Note: The job is a remote job and is open to candidates in USA. Portless is transforming global e-commerce by enabling brands to ship directly from manufacturing hubs to consumers quickly. They are looking for a data-driven Engineering Manager to oversee day-to-day engineering operations and optimize their global delivery engine, managing a distributed team of engineers.

Responsibilities

• Drive Global Engineering Delivery: Take the technical roadmap defined by leadership, break it down, and execute across a fully distributed team. You own the sprint commitments, release cycles, and daily momentum across multiple time zones
• Balance Planned vs. Reactive Work: Establish clean frameworks to handle competing priorities. You will ensure the team maintains high feature velocity while cleanly carving out capacity for ad-hoc bug triage, prioritization, and resolution without blowing up the sprint
• Own Incident Management & On-Call: Define and run our real-time incident response processes. Because our logistics platform runs 24/7 across the globe, you will design sustainable, distributed on-call rotations and post-mortem cultures that drive down Time to Restore Service (MTTR)
• Architect Asynchronous Workflows: Design, implement, and champion operational processes that minimize the need for real-time meetings. Ensure high-quality documentation, clear handoffs, and independent execution are core to how the team builds
• Own Delivery Metrics (DORA): Implement, track, and relentlessly optimize key delivery metrics. You will obsess over Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service to ensure a healthy, high-throughput pipeline
• Champion AI-Augmented Engineering: Standardize and optimize the team's usage of modern AI development tools (e.g., Cursor, Copilot, Claude Code). Drive development practices that balance rapid AI-assisted execution with rigorous code review, security guardrails, and codebase cleanliness
• Global People Management & Team Health: Actively manage, mentor, and coach a close-knit team of ~10 engineers. Conduct high-impact, flexible 1-on-1s, set clear performance expectations, and maintain a highly motivated, inclusive, and unified culture despite geographic distances

Skills

• 2+ years of experience directly managing a team of ~10 software engineers, with a proven track record of successfully running globally distributed, asynchronous teams
• You are an active user of modern AI development tools yourself and have a clear philosophy on how to lead a team utilizing them
• Proven experience building triage systems for ad-hoc bugs and running real-time incident management for live, high-stakes production systems
• Exceptional written communication skills
• You have practical experience utilizing DORA metrics or similar frameworks to diagnose engineering bottlenecks and improve team velocity
• You excel at the human side of management
• You have a strong engineering background
• You thrive in a partnership where you own execution and delivery, collaborating seamlessly with the VP of Engineering
• Prior engineering management experience in Supply Chain, Logistics, or E-commerce verticals
• Experience working with major e-commerce platforms (e.g., Shopify, WooCommerce) or complex cross-border shipping, tracking, and customs APIs

Benefits

• Competitive salary + meaningful equity package.
• Flexible, remote-first, and asynchronous-friendly work environment across multiple time zones across the world.

Company Overview